Error in the game pass, active subscription but it does not allow me to play

Hi Ron! I'm more than happy to help you!

If I may ask, are you playing the game on an Xbox console?

May I have the exact error message upon attempting to play multiplayer online?

Does this error occur in all of your games or just in a specific game?

If you're playing the game online on the Xbox console, please be advised that you will need to have an active Xbox Game Pass Core or Xbox Game Pass Ultimate subscription on your account in order to activate and allow your account to play games online.

I hope this information helps!

Best Regards,
Darhyl

Hello!

I'm an independent advisor and a member of the Xbox Community.

I will be glad to help you.

Verify that the subscription you have active is Live Gold or Game Pass Ultimate.

https://account.microsoft.com/services

If you have Game Pass for console or EA Play, these subscriptions do not allow online play, the one that does is Live Gold, which is included with Ultimate.

Regards

Gold is needed only to play on xbox, not on PC. Are you trying to install on PC from the store and getting an error (which one?) or does it ask you to purchase the game first even if you have an active game pass Subscription?

Where did you read in the terms of service that you can play Game Pass Games offline?

The closest thing I read about
offline play on Game Pass in this FAQ. Where it says that not all games allow offline play, and for those that allow offline play, you can only play them offline for 30 days.

As GamePass is a "rental" subscription, the games have to check at least every month if your subscription is still active and valid.

Otherwise you could join Game Pass, download all the games, set your console offline, and cancel the subscription. And since the console can't check if your subscription is still active, the console assumes that the subscription ran out, if it is offline
for a certain amount of time.

Hi BurritoBuster9000, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Do you have an active Xbox Live Gold subscription or Xbox Game Pass Ultimate and do they have an active subscription as well?

Also, Warzone is a free-to-play game which means that it does not require a subscription. If you can let me know the error that they're getting that would be great.