error in image xbox one S

Agios 79 · Dec 1, 2017

good afternoon, I have problems with the console, in some games the image begins to distort and look bad ..

:)

Pistol Shadow · Dec 1, 2017

Xbox One upgrades ?

The Xbox one S will be released, ( with the 4K image ... ) but would it be possible to upgrade the Xbox one ( For example, buy pieces of Xbox one S to put in your Xbox one ) ?

Gamingboy177 (Sam) · Dec 1, 2017

4K content in Xbox one

The original Xbox One cannot produce 4k images. Only the Xbox One S can (sampling) and the Xbox One X (true 4k).

Agios 79 · Dec 1, 2017

Mister Cizl · Nov 1, 2018

Hey Agios 79! What other games does this issue occur with? What kind of network are you connecting to, wired or wireless? Please include your detailed network statistics so
we can take a look. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Agios 79

https://www.youtube.com/watch?v=o8KWMcdVGWk

Mister Cizl

Hey Agios 79! What other games does this issue occur with? What kind of network are you connecting to, wired or wireless? Please include your detailed network statistics so
we can take a look. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

XBF Brad A

Hello Craig,

Thanks for coming to the forums with your issue with a blank screen. We recommend trying out the
troubleshoot wizard for blank screen. Please be sure to try all of these
and let us know. If still having issue not seeing anything you may want to think on getting the console repaired. You can set one up on the
device support page.

Thanks,

Brad

WPAK

Hi there,

as far as I know the standard warranty on an Xbox One X is 1 year from Microsoft (depending on the region/country it might be longer) so any repair and sending it in should be free (as long as the warranty seal on the console hasn't been broken) and you
are in a official Xbox supported region.

Regarding the issue, if you have tried any step available on
https://support.xbox.com/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected then there is no other option then setting up a repair request to have it fixed and sending it in.

Omar1998Ramo

Hi there,

as far as I know the standard warranty on an Xbox One X is 1 year from Microsoft (depending on the region/country it might be longer) so any repair and sending it in should be free (as long as the warranty seal on the console hasn't been broken) and you
are in a official Xbox supported region.

Regarding the issue, if you have tried any step available on
https://support.xbox.com/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected then there is no other option then setting up a repair request to have it fixed and sending it in.

Thanks for your reply WPAK, my warranty is still valid, but i forgot to say, I bought my Xbox One X in USA and I'm from Mexico, because of this my warranty here is valid but the price i have to pay for a repair is $5000 MXN pesos, around 200 dollars and
I can't afford that, its practically new the console and its unfair I have to pay that quantity just for the region I bought it.

error in image xbox one S