Error - exception from hresult: 0x80070005

I got an error remove-AppxPackage : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

At line:1 char:44

+ ... t-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~

+ CategoryInfo : NotSpecified: ) [Remove-AppxPackage], UnauthorizedAccessException

+ FullyQualifiedErrorId : System.UnauthorizedAccessException,Microsoft.Windows.Appx.PackageManager.Commands.Remove

AppxPackageCommand

also when i put the remove one in it gives me an error and says remove-appxpackage : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
At line:1 char:1
+ remove-appxpackage -allusers
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: ) [Remove-AppxPackage], UnauthorizedAccessException
+ FullyQualifiedErrorId : System.UnauthorizedAccessException,Microsoft.Windows.Appx.PackageManager.Commands.Remove
AppxPackageCommand

Dear Juan Gonzalez,

Welcome to the Microsoft Community



Thank you for bringing this issue to our attention. We understand how frustrating it can be to encounter such errors, particularly when attempting to enjoy your game. The "Access is denied. (Exception from HRESULT: 0x80070005)" error typically relates to permission issues. Please allow me to guide you through a series of steps that may help resolve this problem.

1. Verify Permissions of the Installation Folder:

• Navigate to the drive where you intend to install Forza Horizon 5 (e.g., Z: drive).
  
• Right-click on the folder (e.g., XboxGames) and select 'Properties'.
  
• Go to the 'Security' tab and ensure your user account has full control over the folder. If not, click 'Edit' and add the necessary permissions.
  

2. Change the Default Game Installation Location in the Xbox App:

• Open the Xbox application, click the profile menu in the top right corner, and select 'Settings'.
  
• Click on 'General' and, under the 'Game Installation Options' section, select the drive where the games will be installed by default.
  
  • Optionally, enable the 'Ask me to install' option for each installation.
    
• After completing these steps, the game files will be stored in the new drive location. Enabling the 'Prompt me every time' option will prompt you to choose a save location each time before downloading a game.
  
• Click 'Change Folder' to select a new folder location for storing your Xbox games.
  
• Click 'Select Folder' to confirm.
  

3. Reinstall Gaming Services: Sometimes, reinstalling the Gaming Services can resolve issues related to Xbox Game Pass or Microsoft Store games.

• Open PowerShell as an administrator by right-clicking on the Start button and selecting 'Windows PowerShell (Admin)'.
  
• Enter the following commands one by one, pressing Enter after each:
  
  

  get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

• After executing these commands, reinstall the Gaming Services from the Microsoft Store.
  

Should these suggestions not apply to your situation or fail to resolve the issue, I recommend contacting the official Horizon 5 support team for further assistance.

Thank you for your patience and understanding.



Best Regards,

Martin | Microsoft Community Support Specialist

I have an error when i enter the first command.

remove-AppxPackage : Access denied. (Exception de HRESULT : 0x80070005 (E_ACCESSDENIED))

on character Line:1 : 44

+ ... t-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~

+ CategoryInfo : NotSpecified: ) [Remove-AppxPackage], UnauthorizedAccessException

+ FullyQualifiedErrorId : System.UnauthorizedAccessException,Microsoft.Windows.Appx.PackageManager.Commands.Remove

AppxPackageCommand

Did you recently update your PC? This error can happen with a failed Windows Update. Type Troubleshoot into search and then click on Windows Update in the troubleshooting menu. Then follow the instructions when prompted.

Also, if you do an internet search on "Access is denied(Exception from HRESULT:0x80070005)" you will find there a few causes for this. You might try that if the Windows Update troubleshooting doesn't work.