Error creating Xbox live account for child

HelloFelix,

Thanks for reaching out to the forums. We understand you are getting an error when creating child account. We recommend using a PC if not using one. Also try different browser. If you have an Xbox console, can also add the Microsoft account there and you
will be asked to set up a Xbox profile.

Thanks,

Brad

The error code you have provided shows that you may have Microsoft account password and/or other errors associated with your Xbox LIVE account.

Solution 1: Make sure that you are using the right Microsoft account

If you have more than one Microsoft account, make sure that you use the right one — the one that was used to create your Xbox LIVE account. If you forgot, see Manage
your Microsoft account.

Note If the Xbox LIVE account is a child account, make sure that you enter the child's Microsoft account.

Solution 2: Check your Microsoft account on Xbox.com

To make sure that the Microsoft account you are using is the right one, try signing in to Xbox.com by using the same Microsoft account that you are trying to use on your console. If there’s a problem with that Microsoft account, you are prompted to correct
it.

If you are signed in with an incorrect gamertag or if you are prompted to create a new Microsoft account, you are likely using the wrong Microsoft account.

Solution 3: For a child’s account, use the child's Microsoft account

If the Xbox LIVE account is a child's account, make sure that you enter your child's Microsoft account. You must use the Microsoft account that was used to create the account.

If your child's Microsoft account was automatically created as part of Family Account setup and you try to reset the password, email is sent to the Microsoft account parent account (the Xbox LIVE family primary account). Follow the instructions in that email
to reset the child's account's password.

If you only want to download the account profile, use the Download Profile feature when you are signed in with the Xbox LIVE family primary account.

Solution 4: Reset your Microsoft account password

If you can’t remember your Microsoft account password, try resetting your password.

Can you give us a bit more information. Could you post the error code here please and also give us more informatino on the exact problem? Have you created an xbox live account for the child? Is your account a family account etc?

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

Parent and child accounts on Xbox are designed to help parents manage their children’s gaming activities. A parent account is the primary account that can create and manage child accounts. Child accounts are created for children under the age of 18 and are linked to the parent account. The parent account can set up parental controls, such as screen time limits, content restrictions, and spending limits, for each child account.

You cannot change your account to be a child account. You will have to create a new account for your child.

To create a child account, the parent account must first create a family group. The family group can have up to six members, including the parent account. Once the family group is created, the parent account can add a child account to the group. The child account will be linked to the parent account and will have access to the parent account’s Xbox Live Gold subscription and other benefits.

I hope this helps.

Same issues. Couldn't migrate the offline account to a LIVE account for a child on the xbox. Had to set the account up online which generated a GamerTag. When I then went to the offline child account on the xbox it asked for the adult login to verify
- did that - then it said the email address for the child account was already associated with an Xbox Live account. The only thing I could do is create a new profile on the Xbox. It's ridiculous there is no way to associate the new Live Account/Gamer Tag
to the exisiting offline account for a child account.