Error connecting to profile

Hi, I've been playing games for a few years on pc, and so far I have not had any consoles, because of this decision I bought a xbox one x and spent about $ 600 to play with this console.
And on the Internet I keep track of the news, everything is fine until I could not connect to the profile anymore, but I could have been working on it, I got the error code on the site and, according
to the guide, I lost my account. According to the guide, I saved my account and the console, but I still could not connect to my account and I can not play again because I deleted the account and
now this console is unused and it's like I've put that $ 600.

Please let the authorities know if I can get connected or give me the money I paid. Please help.

:)

 

Xbox Live

Still having problems with connecting to Xbox live. Can connect online but XBox states it can not download profile, and will not connect to profile. error code 80151011.

 

Problem

 

Sorry, I do not know English. Some of my sentences may not be correct

 

Can you tell us which error code you got?

And can you use this page to get your account back if you've forgotten it?
http://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution

If you mean your account was stolen please see this page:
https://support.xbox.com/my-account/security/compromised-account-solution

 

My account is not stolen, just when I want to enter it, this error, now my Xbox is messing up and comes 0x80a40010

 

Please help me, my friends who have ps4 are mocking me and say you could buy a ps4 and a total of $ 600, but I preferred xbox, and now Microsoft gives me this answer.

 

Hello BleakFeather862,

Thank you for bringing this issue to our attention. Sorry to hear about the sign in issue. The error code appears on our

website as an article, and contains solutions on how to resolve the issue. I noticed the main steps of the article is to remove and redownload the account. You mentioned that you have already taken that step. The article also states to contact the
Xbox Support Team if the troubleshooting steps do not resolve the issue. Be sure to keep us updated!

 

Maybe you do not have $ 600, but for me it's $ 300 or $ 400 a year. Every dollar in our country is worth over 8,000.

 

Yes; I did the article and there it was said that I had to delete the account and re-enter the account, but I can no longer log into the account and write the error code. I do not know how to report
to the backup team and I do not know English anymore.
You may report My serial number is Xbox (Mod Removed-Personal Information)

 

Hey Feather!

Try getting in contact with one of out Xbox
Support Specialists so we can assist in recovering the Microsoft Account, we would be more than happy to help out. Give it a shot and let us know if we can assist in this or any other issue!