ERROR COLUDRON

Hello Nochito Cambron,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on the description, you are getting the error while launching Minecraft in your device. We understand how important it is to resolve the issue so that you can continue what you are going. Let us see how we can help.

We have found an official article from the game developer support site that when getting this error it is possible that Minecraft could not reach the authentication servers, or the connection has timed out. This may be caused by a temporary service outage or issues with your game or internet connection.

• If an outage has been reported, please wait until the outage has been resolved and try again later.
  
  • Service issues are usually reported by @MojangStatus on Twitter.
    

If no outage has been reported, please follow the general troubleshooting steps below.

• Always make sure that your game is up to date and running the latest version of Minecraft.
  
• Additionally, please confirm that your Minecraft account is attached to a Microsoft account. You can check this by going to the main menu, then clicking the sign-in button at the bottom right.
  

After verifying the above, please complete these troubleshooting steps:

• Check your internet and ensure your device's connection is stable and strong.
  
• If your issues are caused by the internet connection, you may need to reach out to your Internet Service Provider and/or complete separate troubleshooting steps.
  
• Sign out of all Minecraft accounts (including the attached Microsoft account) and close out any open Minecraft application.
  
• Restart the game, then sign back into the Minecraft and Microsoft account(s)
  
• If you still see the error: repeat the steps above after waiting 1 hour, including internet troubleshooting steps.
  

If you find the issue persists after performing the basic troubleshooting steps, proceed to further troubleshooting suggestions stated on the link below. You can also contact directly Minecraft support provided on the link.

• General troubleshooting
  

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Xbox Forum Moderator

Microsoft Community

DID you fix it I got the same one??

No not at all, I cannot connect to XBL at all, I am not sure what is happening, I know my internet is working fine and ive never had issues with this console but since the most recent update my xbox wouldnt download/install it properly and i havent been
able get online at all its quite lame.

Hey mate, can you please list the exact errors you're encountering? Also, go ahead and take a few minutes to answer the bold questions

here, as we'll need that information to help resolve the network issues.

Well, first things first.... If you want help, conduct yourself in a pleasant and respectable manner. Secondly, we can't help unless you describe a problem fully. Even then, we can only go through steps to try to help, so you need to cooperate. If the answers
don't work, getting angry is not the course of action, it means we need to dig deeper.

If someone reads the issue and directs you to a solution, try it out. If it doesn't work, let us know so we can dig deeper.

And most importantly, understand that we here on these forums are not microsoft/xbox employees, we are gamers such as yourself trying to help out. When an issue requires contacting official support, they wont put up with this kind of attitude over the phone.

So again I say, please reply and fully explain each issue you are having so we can work through this.