Error codes 0x80bd0001 and 0x80a40008 when setting up a passkey

Hey there vlnist1,

Thanks for reaching out to the Forums for advice on how deal with the problem you're experiencing. I can totally understand how inconvenient this could be. If customer support had closed something that was supposedly escalated, then you would have to get
in contact with them and have this issue reviewed again.

Thanks for reading!

Hello ,

Thank you for posting on the Xbox forums. We understand that you are receiving an error code every time you attempt to set up a passkey. Is your console enrolled in the

Xbox Insider Program? Is the Microsoft account that you are attempting to set up the passkey on a child account? Which troubleshooting steps have you complete with the support team thus far? Be sure to let us know the results!

Hi!

My console is not enrolled in the Xbox Insider Program. My account is not a child account. So far, the support team has had me complete the following tasks:

1. Remove and Add my Account to the console

2. Remove and Add all of the accounts on my console (note that other accounts can create a passkey)

3. Restart my modem

4. Reset the console while keeping apps and settings

5. Reset the console removing all apps and settings

I have had to complete those steps twice, after which I was told that my issue would be escalated. I have yet to receive any updates from my inquiry in January nor my inquiry in October. When I replied to the original support ticket email, I got an automated
response that the ticket had been closed, at which time I went through the process again.

Hope that helps!

Yes, I did. I even chatted with support and they had me do it all over again.

Hello vlnist1,

Thank you for posting on the Xbox forums. We understand that you are receiving an error code every time you attempt to set up a passkey. Is your console enrolled in the

Xbox Insider Program? Is the Microsoft account that you are attempting to set up the passkey on a child account? Which troubleshooting steps have you complete with the support team thus far? Be sure to let us know the results!

Hi vinist1,

sorry to hear and thanks for keeping us informed. You wrote: "The ticket had been closed" and as I know: A forgotten passkey defaults to your Microsoft account password. If you forget your passkey, the console will default to your
Microsoft account password as a fail-safe. Have you already tried this. You can check if you use the Right account Password here:
https://account.microsoft.com/

Hope this helps

That is not the issue. The issue is, as i stated above, that the console will not let me create a passkey.