Error Code when trying to sign in to Xbox app 0x80070520

Hello ,

Thank you for bringing this to our attention! This error code does not seem to be in our error data base .

However, I recommend running the troubleshooter for Windows apps. Running the troubleshooter will scan and fix your PC for any issues detected with your Windows apps. Follow these steps to run the troubleshooter

1. Click the Start button.
2. Go to Settings.
3. Select Update & Security >Troubleshoot.
4. Select Windows Store Apps under
   Find and fix other problems.
5. Click Run the troubleshooter.
6. If prompted, click Yes or enter the administrator password.
7. Follow the on-screen instruction.

Hope this helps and let us know the results!

As I stated in the initial post, the windows troubleshooter does not appear to fix this issue. It does not detect any issues within the Xbox or any other Windows app.

I have managed to solve the issue myself. I re downloaded and reinstalled the Xbox app and the Xbox Identity provider via the windows store with a little help from the powershell app to sort out the Microsoft store.

Hello Woodyyyd,

Thank you for bringing this to our attention! This error code does not seem to be in our error data base .

However, I recommend running the troubleshooter for Windows apps. Running the troubleshooter will scan and fix your PC for any issues detected with your Windows apps. Follow these steps to run the troubleshooter

1. Click the Start button.
2. Go to Settings.
3. Select Update & Security >Troubleshoot.
4. Select Windows Store Apps under
   Find and fix other problems.
5. Click Run the troubleshooter.
6. If prompted, click Yes or enter the administrator password.
7. Follow the on-screen instruction.

Hope this helps and let us know the results!

Hi xBGx

Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these steps and check after each step. If these don't work, let me know. I will provide further troubleshooting steps.

1. If you are able to open MS Store, open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again.

2. Try to reset the app

Windows Key+i > Apps > Scroll down to Xbox App > Click this App > Advanced options > Reset

3. Uninstall and Reinstall Xbox app

A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter

Get-AppxPackage *xbox* | Remove-AppxPackage

B. Reinstall

Windows Key+X > Click Windows Powershell (Admin) > Copy the below command and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *xbox* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

(If there is a problem in reinstall, you can always reinstall from MS Store)

Reinstall from Microsoft Store

4. Run Windows Store Apps Troubleshooter

Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

5. Reset Microsoft Store through Command Prompt

Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

6. Re-register All Store apps (You will get many Reds, ignore them)

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

7. Uninstall & Reinstall Store

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Do let me know if you require any further help on this. Will be glad to help you.

Hi Robert,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you're having trouble signing into your profile. Based on the error code you're receiving (0x80070520), I'm guessing you're attempting to sign in via the Xbox App.

After researching online, I came across these troubleshooting steps within our community for the issue that you're describing.

[ Direct Link: Can't sign into Xbox App 0x80070520]

1. Open File Explorer.
   
2. Navigate to the following:
   
   • C:\Users\[your profile]\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
     
3. Delete the Accounts
   and Cache folders.
   
4. Try the Xbox app again.
   

Let us know if that helps!

Good luck!