Error Code: PUR-ConversionBlockedCurrencyCountryMismatch


Discus and support Error Code: PUR-ConversionBlockedCurrencyCountryMismatch
 in XBoX on Consoles to solve the problem; I am trying to renew my Xbox Live account and I receive this error message when I put in the code from my prepaid 12-month subscription card:... Discussion in 'XBoX on Consoles' started by Joshhhhh1990, Mar 23, 2018.

  1. Joshhhhh1990
    Joshhhhh1990 Guest

    Error Code: PUR-ConversionBlockedCurrencyCountryMismatch



    I am trying to renew my Xbox Live account and I receive this error message when I put in the code from my prepaid 12-month subscription card:

    PUR-ConversionBlockedCurrencyCountryMismatch

    9ZW3+GLpVUaC+4WI.22.1.6.13

    2018/03/23 - 21:35:07 UTC

    I live in Canada and all of my billing info and locations specify that I am in Canada, so there shouldn't be a "country mismatch". I have had issues with my account before in regards to downloading the free games from Xbox Live Gold where it seems to have
    the same error. I have contacted customer service in the past and they were unable to find a solution. Someone, please help!

    - Josh

    :)
     
    Joshhhhh1990, Mar 23, 2018
    #1
  2. ZippoArsenal
    ZippoArsenal Guest
    PUR-ConversionBlockedCurrencyCountryMismatch

    Hi,

    I wanted to buy another 12 month of Xbox Live Gold and I got this error message:

    PUR-ConversionBlockedCurrencyCountryMismatch

    I was able to buy some games (couple of weeks ago) and EA Access (yesterday) without any problems.

    It seams that it is a country problem, but I checked both xbox and account preferences and everywhere is Germany set as coutry of residence (correct, as I live in Germany).

    Could you help me with this one?

    Thanks in advance!

    Regards,

    Milan
     
    ZippoArsenal, Mar 23, 2018
    #2
  3. Arminator
    Arminator Guest
    PUR-ConversionBlockedCurrencyCountryMismatch

    Can you check in
    https://commerce.microsoft.com     that your billing address is set in Germany as well?

    If everything seems to be in order on your side, you'll have to contact the official support via
    Contact Us | Xbox Support or since you're in Germany call:

    Toll free: 0800 181 2968

    or 0695 007 0422

    They are available Mo-Fr: 09:00 - 18:00 and Sa-So 10:00 - 18:00

    The official support would then have to check your account why it thinks you're trying to do a currency conversion.
     
    Arminator, Mar 23, 2018
    #3
  4. XanderVantomme
    XanderVantomme Guest

    Error Code: PUR-ConversionBlockedCurrencyCountryMismatch


    Same problem over here when trying to extend.
     
    XanderVantomme, Mar 26, 2018
    #4
  5. Venkatesh Anagani
    Venkatesh Anagani Guest
    Same problem here. Please fix it ASAP.
     
    Venkatesh Anagani, Aug 15, 2018
    #5
  6. ChiefJoboo
    ChiefJoboo Guest
    Make sure your xbox location is set correctly: Press the Xbox button to open the guide. Select Settings. Select System. Select Language & location. Select your location from the list, and then select Restart now.

    You could also check to make sure your microsoft account region is set correctly, and this can only be changed once every 3 months: Please read the warnings before you move if you do move.
    Sign in to your Microsoft account

    If you still get the error and your country and region are both correct and the code you bought was a card made in your region, Canada, then please contact xbox support directly about this code problem: Contact Us | Xbox Support
     
    ChiefJoboo, Nov 1, 2018
    #6
  7. ChiefJoboo Win User

    Error Code: PUR-ConversionBlockedCurrencyCountryMismatch


    Make sure your xbox location is set correctly: Press the Xbox button to open the guide. Select Settings. Select System. Select Language & location. Select your location from the list, and then select Restart now.

    You could also check to make sure your microsoft account region is set correctly, and this can only be changed once every 3 months: Please read the warnings before you move if you do move.
    https://live.xbox.com/accountmigration

    If you still get the error and your country and region are both correct and the code you bought was a card made in your region, Canada, then please contact xbox support directly about this code problem: http://support.xbox.com/contact-us
  8. Venkatesh Anagani Win User

    Error Code: PUR-ConversionBlockedCurrencyCountryMismatch


    Same problem here. Please fix it ASAP.
  9. XanderVantomme Win User

    Error Code: PUR-ConversionBlockedCurrencyCountryMismatch


    Same problem over here when trying to extend.
  10. Panno92 Win User

    Error Code: PUR-ConversionBlockedCurrencyCountryMismatch

    Hi, maybe the code was not originated for your country... where did you bought it?

    Edit: ok sorry I have misunderstood the question.... it seems a problem related to the account e-mail itself, If you have already verified that your Microsoft account is located in Australia I suggest you to contact the support and explain them the problem https://beta.support.xbox.com/help/...es-gifting/troubleshoot-gift-card-code-issues
  11. Allebas Win User

    PUR-conversionblockedcurrencycountrymismatch

    Hi JuanR.P,

    Where did you buy the code from? I know once I would a code from online and had this issue because the code was for another region. Luckly, the site was a reputable site and they did give me another code for my region.
Thema:

Error Code: PUR-ConversionBlockedCurrencyCountryMismatch


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