error code: e0x87e0012c

Id like to thank you for your fast reply but unfortunately even though I did this it still doesnt install

I tried that and it didn't work at all

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Cyberpunk game. I am here to help.

Please remove your Microsoft account from your console > restart your console > re-add your Microsoft account > then check to see if it works here's how to remove your account:

1.Press the Xbox button  to open the guide.

2.Select Profile & system > Settings > Account > Remove accounts.

3.Select the account that you want to remove, and then select Remove to confirm.

> Then restart your console and proceed with re-adding your account. You've got nothing to worry as this will not delete your saved data progress.

Reference link: https://support.xbox.com/en-US/help/account-pro...

Thank you for your response.

Kindly try to perform a factory reset keep my games and apps:

Before you proceed with your Factory reset I just want to inform you that you will only choose Reset and keep my games and apps to make sure your saved data won't be deleted permanently and also all of the accounts that are set as home Xbox will be removed and all signed in accounts will be signed out from the console.

If you’re ready to reset your console to the factory default settings, follow these steps:

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps.

Reference link: https://support.xbox.com/en-US/help/hardware-ne...

Thank you for the information.

This seems odd, try to clear your console alternate Mac address:

Press the Xbox button to open the guide.

Select Settings.

Select Network.

Select Network Settings

Select Advanced Settings

Select Alternate MAC Address

Select Clear

Restart your Console

Install the game

As for an alternative option, you can try to use a different network service and download the game for us to further isolate the case.

If it still doesn't work, the only best option is to reach out to Microsoft Xbox Support for further assistance. You can contact them through this link:

https://support.xbox.com/en-US/contact-us

Reference link: https://answers.microsoft.com/en-us/xbox/forum/...