Error code doesn't make since

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

If that doesn't help, I'll suggest you try doing a factory reset keeping games and apps on your console. This will refresh the console and remove all potential bugs without deleting any game data.

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > System > Console info.

- Select Reset console.

- Choose Keep Games and Apps

Once that is done, you'll need to sign into the console using your Microsoft account credentials. If the issue is with your console, that should fix it.

having same problem tried on several different days since 25th of November still coming up with error code then when I search for error code it doesn't find it

Hey FTD Gaming12 -

Sorry to hear about that. Please give all the steps in
this guide a try to see if that resolves the error code issues. If that doesn't work, please make a new thread detailing the issues you are experiencing so the community can better assist you since this thread is just over 3 years old.

My Xbox doesn't even make it as far as the home screen to log in and gives an error code 0x87af000b.

G'day bigdaddy129! That error code doesn't always mean that the account doesn't exist. Since you're posting from it, I think it's safe to guess you still have access. =)

Check out the solutions here to get that error code resolved. If you're still unable to log in on your console after that, definitely give the phone team a call.