Error code 805a201b

Olidammora · Oct 25, 2015

Having issues with my HTC8x windows phone 8 device, keep getting the error code 805a201b when trying to update the game hub

:)

Yin-6E82096A-F928-4B62-A4C5-6280AFC254E2 · Oct 25, 2015

Error Code 805a201b

Well, I typed a whole explanation of my issue out, only for the Xbox forums to deny me access, effectively wiping my entire post. So let me try again.

Upon selecting the 'Games' app on my Lumia 1520 and selecting my profile yields the error message. This same error occurs when I attempt to purchase or download any additional apps. This issue also occurs on both my Lumia 1520 as well as my HTC 8x. Strangely
enough, it does not occur on my HTC Trophy 7.

Connectivity is not an issue, as all three devices are connected under the same network and all are capable of browsing the internet directly through the phone.

KristoferJenkins · Oct 25, 2015

Error Code 805a201b

When this occurs I am trying to refresh the app. However, it just resolved itself...

I appreciate your response.

maxen · Nov 15, 2015

Hi there, could you try power cycling your phone and try the update again? Let us know how you get on.

Olidammora · Nov 1, 2018

Still having problems. Power cycling didn't help.

maxen

Hi there Darkened Night.

Even though you're seeing the same error code as the OP, generally it's easier to help if you make a new thread. It keeps things tidier to have one user per thread. There are multiple reasons people could be seeing the same error code and so on.

That said, I can try to offer some solutions for you. Apologies in advance for bad spelling/grammar, but I wouldn't normally type from a phone.

The first thing: could you change the date+time settings on one of the phones seeing the error code? If on Automatic, change to Manual; if on Manual, make it Automatic. Verify time zone, date and time are all correct and try again.

If that makes no difference, could you go to
http://Xbox.com/ToU and follow the steps to accept the Terms of Use? You should just have to log in to
http://xbox.com and you'll be prompted to do so.

If neither suggestion helps we'll try to find some other solutions. Personally it'll be easier in the morning when I can do this from a proper computer.

In that case, could you let us know whether you are using the same primary Microsoft Account (MSA) across all three?

Let us know how you get on.

Yin-6E82096A-F928-4B

I would like to know the extent and potential solutions to this problem, if possible. Searching around yields little results and a soft/hard reset of the phone does not correct the error. My issue has been ongoing for roughly three to four days and has prevented
me from downloading or updating any apps, as well as accessing my profile through the games app itself.

maxen

OK, no worries.

I'm happy to hear it's working again for you

maxen

What is the exact problem? What are you doing when it happens?

Yin-6E82096A-F928-4B

Well, I typed a whole explanation of my issue out, only for the Xbox forums to deny me access, effectively wiping my entire post. So let me try again.

Upon selecting the 'Games' app on my Lumia 1520 and selecting my profile yields the error message. This same error occurs when I attempt to purchase or download any additional apps. This issue also occurs on both my Lumia 1520 as well as my HTC 8x. Strangely
enough, it does not occur on my HTC Trophy 7.

Connectivity is not an issue, as all three devices are connected under the same network and all are capable of browsing the internet directly through the phone.

Error code 805a201b