Error Code 404019

i dont believe Error code 404019 exists are u sure thats the correct error code?

Hello,

Where is this error code appearing -- in the Microsoft Store on PC?

If it is PC, please make sure your PC is completely up to date. Make sure your Microsoft Store is up to date as well.

See more support articles from the Microsoft Casual Games Support website: Error Code 002000 & 404019 – Microsoft Casual Games (zendesk.com)

There is an option to submit a ticket if your issue cannot be resolved in the link provided.

Hello Bettyrkptsmith,

Thank you for posting on the Xbox forums. We understand that you are receiving an error code every time you launch Microsoft Mahjong. Are you playing the game on a mobile device or a Windows 10 computer? The

Microsoft Casual Games Community website contains an FAQ that provides troubleshooting for several different scenarios. The section that you should utilize if you are using a Windows 10 computer is entitled, "I'm having a problem playing my game. How do
I fix it?" Be sure to let us know the results Bettyrkptsmith!

• Restart your console.
• Check the
  Xbox Live status and your network connection.
• Sign out and sign back in to your account.
• Uninstall and reinstall the game from the
  Microsoft Store.

I get a error code of 404019 and 002000 when I try to access the game. I've been playing the daily challenges of Mahjogg for 5 years without a problem until now.