Error code 0xc00d36cb

Master Chief Xbox · Jun 9, 2023

I am allowed to play a video for some minutes but when I least expected it stopped playing, it could be within 10,12,15 minutes since I started playing the video (always a random time).The message that appears says "can't play" and below the code 0xc00d36cb". Could someone tell me how to solve this? Thanks.

:)

WattyNuela

Hello Master, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

Let's try to sort this out, however I need more information from you:

What Xbox console do you own?
Is this happening when you play Blu-ray disc on your console or DVDs, or instead is this happening with an streaming app?
What procedures you tried to fix this inconvenience?

XBF Diego M

Hey alanangelovm!

I'm sorry to hear about this issue that is being experienced today. I'd be happy to try and help.

First I would like to clarify what console you are getting this error on? This will help us know what type of troubleshooting to try.

Also is this any video you try to play or are you trying to play a video from an app?

Let us know so we can be able to further assist you!

Whitey Black

Let's try to power cycle your console. Please hold down the power button on the front of the console for approximately 15 seconds until the power light shuts off. Wait about 60 seconds, then power it back on. Be sure you see the green "XBOX ONE" animation
loading screen when you power it back up.

https://support.xbox.com/en-US/xbox-one/console/power-cycle-consoleLet us know if these suggestions fix your issue,

https://support.xbox.com/en-US/error-code-lookup?xr=shellnav To check on the validity of that code and if it was credited to your account please contact Tech Support

Trent Betters

I have the same problem could someone help.

bill kilgore77

Me too. the same problem when i try to play a video from an external hd

Error code 0xc00d36cb