Error Code: 0x8923101C HEEEELLLP!!!

Desmond A.Chung · Mar 13, 2016

This works

forums.xbox.com/.../5546953.aspx

Kito Phantom · Mar 13, 2016

Total recoil i have the same problem ive spent countless hours on the phone with support for the past 3 days i want a fix to my problem now!!

DoeP1canOB · Mar 14, 2016

For the past week, I’ve had this issue occur to me after I signed into a party on the Xbox App, and then left it shortly after. But when I went to rejoin the party on the console, it gave me the error code 0x8923101C, stating that I was still signed into
a party elsewhere, (which I was not).

After a week of being frustrated and creating a second account to have party privileges again, I stumbled across this forum and found some people suggesting creating a second account and joining a party with the broken account, and making the broken account
leave the party, fixing the problem completely.

I am going to give you the step by step measurements that I did that fixed this problem. I hope it works the same way for you as it has worked for me.

1. Sign into your “Broken” account on the Xbox App on your Windows 10 device. Then on the right hand side, click on the party tab. DO NOT click start a party.

2. Sign into your Xbox One on the “Broken” account first. Make sure that you have the “Good” account added as a friend on this account.

3. Then sign into the “Good” account. Make sure you have the “Broken” account added as a friend. Then highlight the “Broken” account and click on it. It will then bring up the chat, invite to party, play, etc. menus. You want to click on the chat box, and
then scroll down and click join party. You should now be in a party with the “Broken” account.

4. Now go back and check on the Xbox App and see if it now shows you are in a party on there with the “Good” account. If so, you’re almost out of the woods.

5. Go back to the Xbox One and switch back to the “Broken” account. Scroll down to the party tab. It should show the “Broken” and the “Good” account both in the party. On the “Broken” account, scroll all the way down to the “Leave Party” Button. Click on
it once. At this point, it should say: “The ‘Broken’ account has been removed from your party,” at the bottom of your screen.

6. Look back on the Xbox App and check to see that it shows the same case, that you have been removed from the party. If this is the case, you’re almost done.

7. Back on the Xbox One, sign out of the “Broken” account for good measure, leaving you with the “Good” account still signed in. Sign it out of the party. Then turn your console off. Then exit out of the Xbox App. Wait a moment, then turn the Xbox One back
on.

8. If it automatically signs into your “Broken” account, go to the party tab, and start a party. It should now be fixed. If your Xbox signs into the “Good” account, switch over to the “Broken” account, go down to the party tab, and start a party.

I hope this solution is the solution that everyone, including myself have been looking for. This error code was a pain in the rear for me, as it seems to be for everyone else. It shouldn’t have to be this complicated to fix, but sometimes complicated seems
to be the best answer than none.

Best of Gaming to you all.

KillStreak329 · Mar 14, 2016

hey I'm having the exact same issue and we did all the troubleshooting such as power drain hard reset logging out of windows 10 and all kinds of different stuff.

xxSlayeZxx · Mar 14, 2016

Same problem mircosoft couldn't fix my problem either we tried everything please get this fixed.

Bestlano · Mar 15, 2016

Hi, Slay Thanks for reporting. I will add your info to our existing reports to the developers.

What would be of great help and if the issue is still occurring, please report this issue by using the Xbox App (Beta) and clicking on the happy face then use the "report a problem". We need unique individual reports for further investigation and when you
submit a report it will present helpful data for the developers to investigate.

Thanks,

Best

XxLaZyHaZexX · Mar 19, 2016

Same issue, no matter what I do nothing works. The 2 account trick, hard reset, restart, nothing

spo1l3dsmart13z · Mar 20, 2016

I'm having the same problem my Xbox won't let me join or create a party plus my friends say it's invite only plz someone help me I've been waiting for 3 days

Lil Jay romeo · Nov 2, 2018

Some thing has happened to my black ops 3 I don't no what to do

Kito Phantom

Total recoil i have the same problem ive spent countless hours on the phone with support for the past 3 days i want a fix to my problem now!!

TotaI Recoil

I too was on Xbox Live Chat for 3hrs and no fix, we tried everything and he did a good job. Just seems like there's no fix!

Though i too cannot use the second account method, due to the fact it says the ghost party im stuck in is set to invite only.

You name it, we've tried it. Though if i go back to Xbox App i can make a party there and chat/play. Just means not on my Xbox/Couch. So strange.

Any updates?

DisCO DinO 34

Hello i am experiencing the same problem as these people and i spoke to an agent and they told me to post something here I cant join or create a party and everything the agent suggested hasnt worked. They also told me to say that i have never used windows
10

Bestlano

Thanks for the update. This error code is a mystery since its a random occurrence with very little to know tips on how to troubleshoot the issue. I went ahead an added your feedback to existing reports that was reported to the developers.

One thing that would be of great help is if you can report this from the PC your using. You will need to run the Xbox App (Beta). which you can DL here:
www.microsoft.com/.../9NBLGGH1J27H. Try to repro and if the issue continues immediately use the beta version by clicking on the happy face then use the "Report a problem". This
will present helpful data to the developers for investigation.

Thanks for the feedback and support,

Best

nerro zero

Ihave the same error, I can not start your own party, nor can I join a party

Error Code: 0x8923101C. I have called the Xbox Support help line and did everything that theyou said and nothing. Please release an update to fix my account.

Error Code: 0x8923101C HEEEELLLP!!!