Error Code: 0x8024001E and Download Stalling in ARK: Ultimate Survivor Edition via Xbox App...

Hello, I followed all the steps as advised, but the Xbox app is still stuck at 93GB while the Microsoft Store has progressed to 137GB in downloading the base game.

Hello NatsuHar,

We are glad to know that everything is working now.

Please do not hesitate to ask the community anytime just in case you have any questions in the future.

Hello NatsuHar,



Welcome to Microsoft Community.



I'm sorry to hear that you are having trouble downloading ARK: Ultimate Survivor Edition via Xbox App. This is a known issue that affects some users who encounter error code 0x8024001e and download stalling. There are some possible solutions that you can try to fix this problem.



One solution is to reinstall the Gaming Services app on your Windows device. This app is responsible for managing the installation and updates of Xbox games on your PC. To reinstall the Gaming Services app, follow these steps:

Restart your deviceAs basic as this is, a simple restart can set many things right.

Make sure Windows is up to date

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to:

Windows Update

Update your Windows and device driversFor the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

Make sure both the Xbox and Gaming Services apps are up to date

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

Make sure you’re signed in to the Xbox app and the Store with the same accountWhen you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For help with signing in, go to:

Sign in to Xbox

Having trouble installing EA Play games from the Xbox app for Windows?Try closing both the Xbox app and the EA app, and then relaunch the Xbox app.

Remove and reinstall Gaming ServicesReinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

Source: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello, the installation of the base game was completed via the Microsoft Store. Following that, the Xbox app downloaded the remaining DLCs, and now I can play the game. Thank you for your assistance!

Hello NatsuHar,

Have you tried reaching out with your ISP to check if your connection has been capped? They may also provide you with some troubleshooting steps to fix the issue.