Error Code: 0x801901a0 while trying to download any game.

Hey, thank you for your answer, but yes, my issue is related to the console, specifically to xbox series s. let me know if you need any additional information besides info I already gave.

Hi Artem.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

"It's clearly an error code related to the internet connection. You didn't specify whether you encounter it on PC or console.

If you're on PC, besides ensuring that both Windows and all components, including the Xbox app and Game Services, are updated.

To update Xbox app and Game services

Press the Start button on the taskbar, type store, and open the Microsoft Store app.
Select Library.
Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.

If the issue remains, you can also remove and reinstall Gaming services.

To do this you must press the Start button on the taskbar,
type 'powershell,'
right-click on Windows PowerShell, and then select 'Run as administrator.'

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select 'Yes' when you receive the User Account Control (UAC)
prompt.
Restart your device.

Although your connection doesn't seem to have issues with other devices, I recommend trying to reset the modem, even if it's just by unplugging the power for a few minutes.

I hope you manage to resolve your issue. In case it's related to the console, let's see what solution we can try. Of course, it would also be helpful if you could provide some additional information. Thank you.

Kind regards
Renato

hi,

I´ve the same issue

- clean windows 11 installation with all updates

- error code from the header Code: 0x801901a0

thanks for help

Hello, Azadkumar. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Do you receive any error code? Would you please share a screenshot of it?

And are you running Windows 10 or 11 on your computer?

Waiting for your kind reply.

I am getting error 0% message while downloading any game through Xbox game pass. Plz suggest any solutions.

I´d the same issue today...

solution was to switch from LAN to WLAN for me at the office.

No idea why it seems not working with LAN cable in my way