Error code 0x8007003b

Hi, David! It's my pleasure to assist you with this today.

May i know first if you are having this issue on the Xbox console or PC? This is for me to provide the correct steps or solution.

I'm looking forward to your response so we can sort this out.

Thank you!

Please follow these steps and see if it will help fix the issue.

Make sure that Passwordless Account and Two-step verification are not enabled here.

https://account.live.com/proofs/manage/additional

Update your password here.

https://account.live.com/password/Change

Sign in here using the new password.

https://www.xbox.com/en-US/

Press Windows Key + R to open Run

Type "control.exe keymgr.dll" and hit Enter. This should open Credential Manager

Click "Windows Credentials"

Scroll down to "Generic Credentials" and look for every single one that starts with "Xbl". This includes XblGrts, Xbl| and Xbl_Ticket.

Then remove them all one by one. .

Then, check Your PC’s Date and Time Settings:

Ensure your PC’s date and time are accurate for proper connection establishment.

Press the Start button, then select Settings.

Go to Time & Language > Date & Time.

Ensure the Set time automatically toggle is turned on.

Open the Microsoft Store by pressing Windows Key + S, typing Microsoft Store, and selecting App Settings.

Click on Repair and then Reset the app.

Repeat the same process for the Xbox App.

Restart Your Device:

After repairing and resetting both apps, restart your device.

Sign back into both the Xbox App and the Microsoft Store using the same email.

Check if this resolves the issue.

Let me know if that works. Thank you!

I'm having this issue on PC

Hi Tate, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, create an Application Password if you don't have one.

Sign in to your Microsoft account here: https://account.microsoft.com/

Select Security > Advanced Security Options > Scroll down to Application Passwords and click on Create a New Application Password

Take note of this password and use it to log in to your account on your Xbox 360.

If you don't see the option to create an App Password, turn on 2-step verification first, it's on the same page.



Let me know if it works!

I can to enter to the websites

But I still have this problem 0x8007003b