Error code 0x80070002 comes up when trying to fix Gaming Services

ThatBlueLlama · Nov 15, 2022

I've recently had an issue where the xbox app is not letting me play certain games or install any others. The error code which comes up is 0x87e00196. According to this website (Error 0x87e00196 occurs when you try to manage a game on Windows | Xbox Support), it is to do with the Gaming Services package. However, when I try to follow the instructions on the page, I get the error code 0x80070002 whenever I input the command. I have also tried repairing and resetting the app multiple times which has not worked. Any help would be appreciated.

:)

Dérek Augusto

Exactly, mate.

With media creation you will download the ISO

ThatBlueLlama

Ok, I have just gone through all that but putting get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers into Windows Terminal has given me the same error (0x80070002) again.

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

ThatBlueLlama, I'm sorry you're having this instability.

Let's try the standard process again to solve this problem ok?

Right click on the Start Menu icon

Select Windows PowerShell (admin)

On the screen that opens, type:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

(make sure you don't leave any spaces before or after the command) and press Enter

Wait for the process to complete

Restart your PC

See if the problem persists

Take it easy ok? May be in another language

Hold Win + I and go to Apps > Apps & Features.

locate Gaming Service and tap the menu button (...).

Advanced Options > Reset.

click Reset and confirm.

Later:

Win + X and select Windows Terminal (Admin).

Enter the command below:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

Wait for it to complete, and then type this other command:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

When it finishes installing, restart your PC and see if the error remains

I remain at your disposal if you have any further questions.

Dérek Augusto

I'm sorry.

Let's perform an Inbound then, as it is more complete and simpler to perform.

Download the Windows ISO from this website. Windows 10

http://aka.ms/DownloadW10ISO

Windows 11

https://www.microsoft.com/en-us/software-downlo...

First download the ISO

Open the ISO image tool, inside there will be a file called SETUP.exe, select update, download it from the cloud and choose "keep game and apps"

It's quite simple, this will update your files, without losing anything.

ThatBlueLlama

Ok, I've just upgraded windows via that media creation tool and it has completely fixed it. Thank you very much for your help.

Error code 0x80070002 comes up when trying to fix Gaming Services