Error Code 002000

I just upgraded to 8.1 update and now when I try and open mahjong or solitaire I just get a message saying unable to open see error code 002000. Anybody help with this?

:)

 

Problem

Also getting error code 002000

 

Problem

Same with me, but I get error code 002000.

 

Hi AntarcticFoil15,

The error code you're referencing usually means that an update failed to install correctly or got stuck somewhere during the process. Please try the following steps to see if we can get you back into the game:

1.Press the Windows key

2.Type in Windows Update

3.Under the search bar you see on the right, choose Check for Updates

4.In the Windows Update screen, press the Check Now button

5.Even if it doesn't seem to find any updates, click on View Details

6.Install any updates you see that haven't been installed- including optional ones

7.Restart using the restart option from the shut down menu.

Next, please try these steps:

1.Press Windows Key + R

2.In the box, type wsreset.exe and press Enter

3.This will relaunch the Windows Store

4.Hover over the right-hand side to bring up the charm bar

5.Choose Settings

6.Choose App Updates

7.Choose Sync licenses

Please let me know if this doesn't get you back into the game.

 

Did not work. There were no updates to install and all had been successful. I have removed and re-installed these games at least a dozen times. As I am not the only one with the problem I think it is oin your end, not our end.

 

Ok, if it's not an update issue, then it's possibly a corrupted files issue. When you are uninstalling/reinstalling are you refreshing the Windows Store app before reinstallation? If you haven't tried this, please do. Uninstall the game, then choose "Restart"
from the Power menu. Once your system is up, press the Windows Key+R and type wsreset.exe in the dialog box and press Enter. Once this program finishes, open the Windows Store app and reinstall the game.

If this step doesn't work either, then there is a deeper issue with your operating system and you will need to speak with the OS experts at
http://support.microsoft.com