Error al intentar entrar en servidores de Minecraft para la switch[Translation-Failed to...

En la Swich de mi hijo compramos lantarjeta online, luego 25 euros para un servidor de minecraft y al poco al intentar entrar le aparece otro usuario y perdió todo. Incluso las monedas canjeadas. Sus amigos siguen jugando en el servidor. Él no puede entrar.
Hay algún modo de recuperarlo?

Gracias

[Translation - In my son's Swich we bought the card online, then 25 euros for a minecraft server and soon after trying to enter another user appears and lost everything. Even the exchanged coins. Your friends are still playing on the server. He cannot
enter. Is there any way to get it back?

Thank you]

Hello SamiFlores,

Thank you for posting here on the Xbox forums. This thread is a bit old, so it will be locked due to its age. If you haven’t already, please go ahead and make a new thread detailing this issue and any troubleshooting steps (if any) you’ve
tried so far. That way we can tailor our support specifically to you. We will be happy to help you there!

Thanks again

Hi Fellow gamer,

Thank you for posting on the Xbox forums. We understand that you are having issues signing into Minecraft on Switch. Are you able to sign in to your Microsoft account through the
Xbox websiteand
Microsoft website? Does an error message appear when you attempt to sign in to the websites? If you are able to sign in to the websites
without experiencing any issues, we suggest reaching out to Mojang Supportand Nintendo Support for more assistance.
We hope this information helps!

Thanks,

Brad

Hi Fellow gamer,

Thank you for posting on the Xbox forums. We understand that you are having issues signing into Minecraft on Switch. Are you able to sign in to your Microsoft account through the
Xbox websiteand
Microsoft website? Does an error message appear when you attempt to sign in to the websites? If you are able to sign in to the websites
without experiencing any issues, we suggest reaching out to Mojang Supportand Nintendo Support for more assistance.
We hope this information helps!



Thanks,

Brad

Al momento de intentar iniciar sesion en Minecraft para Android se queda trabado en la pantalla verde, ya instale la aplicación de xbox y sigue igual ¿Como seso soluciona ?

[Translation-When you try to log in Minecraft for Android you get stuck on the green screen, already install the xbox app and stay the same How does it solve ?]