Error al comprar un juego, Error buying a game

Hola! Una pregunta, que es lo que intentas hacer antes de que te aparezca el error? Canjear un código, comprar un juego en específico, al tratar de descargar los games with gold?

[Translation- Hello! One question, what are you trying to do before the error appears? Redeem a code, buy a specific game, when trying to download the games with gold? ]

Hola,

Si tu subscripcion a Gold expiró, necesitas a comprar al juego porque ahor, no tines la liscensa para al juego.

Gracias

Translate-

Hi, If your subscription to Gold expired, you need to buy the game because now, you don't have the license for the game.

Thank you

Si está intentando comprar un juego de xbox 360 en xbox one con dinero almacenado en su cuenta de Microsoft (dinero de la tarjeta de regalo de xbox), no funcionará debido a la forma en que se creó el mercado de xbox 360.
Deberá usar un pago de crédito / débito / paypal / banco para comprar un juego de xbox 360 en xbox one, no dinero en su saldo de Microsoft.

Si ese no es el problema, ¿qué estás tratando de comprar y qué error ves?

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If you're trying to buy an xbox 360 game on xbox one using money stored in your Microsoft account (xbox gift card money) that will not work because of how the xbox 360 marketplace was made. You will need to use a credit/debit/paypal/bank payment
to buy an xbox 360 game on xbox one - not money in your Microsoft balance.

If that's not the problem what are you trying to buy and what error do you see?

A lo mejor es un error del sistema borra la tarjeta y pongala de nuevo oh si no llama al servicio al cliente y le explica que la tarjeta tiene dinero pero no puedes comprar la membresia

[Translation - Maybe it's a system error. Clear the card and put it back in. Oh, if you do not call the customer service and explain that the card has money but you can not buy the membership.]

Are you trying to download from the very same account from which you buyed it?

Usually when you get access to the product sheet you'll find it ready to download if the licence is linkend to your account, otherwise you'll have to buy it again.

If so, try contacting customer care via chat, they can help you https://beta.support.xbox.com/