Error adding funds to child account

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Darklccdr

Just to let you know, the remaining balance is stored permanently in the Microsoft account. This means that your child can use the money later for a different purchase.

But also can try purchasing 2 gift cards from here
https://www.microsoft.com/en-us/p/xbox-gift-car...

One for $1 and the other for $5 (but check if you need to pay taxes, if it's the case purchase a $2 gift card) and finally redeem the gift cards in the child account using this link
https://account.microsoft.com/billing/redeem?re...

(double check if the account is the child account once you sign in)

It was microsoft balance, ist strange on the website it says the balance is correct and the funds have been added, but on my childs account the money isnt there. Thank you

Hi there! This is Virginia O.

I understand that you are experiencing issues adding funds to the child account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check payment method. Make sure that your payment method is valid and supported because certain cards or payment methods may not work for adding funds to child accounts. Kindly remove and then re-add the card to your account.

And then verify family settings. To do this, go to Microsoft Family Safety and ensure your child's account is properly set up for spending: https://www.xbox.com/en-US/user/settings/privac...

Please check if there are any restrictions that might be causing the issue.

Next is to proceed with adding funds to your child's account and see if it works this time.

Thank you for your cooperation.

Have you tried adding funds to your child account?

The smallest amount you can add is £10 and details can be found here:

https://support.microsoft.com/en-gb/help/4027024/microsoft-account-add-money-to-your-childs-account

Whose account has the funds, yours or your child's? When the account attempts to make the purchase on console or on PC, what error message appears, please?