Error activating Xbox Gold Live membership with prepaid code

PalmarYew847687 · Dec 22, 2017

When I attempt to redeem a digital code I continue to receive the following error:

XBOS-5002

Please send instruction how to fix this.

:)

xboxfelix · Dec 22, 2017

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

Month-to-month membership- Notification comes 15 days in advance

3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

The payment option you are using will be charged immediately.

The time subscription plan you have just purchased will be added to your remaining subscription time.

Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

rkkeller · Dec 22, 2017

1 year of Live Gold for $39 until 2/1 only on Amazon.

I was just on Amazon and you can get 1 year of Live Gold for $39. Saves $20.

http://www.amazon.com/gp/product/B002VBWIP6/ref=oh_d__o00_details_o00__i00?ie=UTF8&psc=1

This came at the perfect time for me as I only has 1 month left!

Items Ordered Price
1 of: Xbox Live 12 Month Gold Membership [Online Game Code]
Condition: New
Sold by: Amazon Digital Services Inc
$39.99

Dear Richard Keller,

This mail is confirmation that you have successfully renewed Prepaid 12M Xbox LIVE Gold. The subscription will expire on Sunday, March 01, 2015. Here is a description of the service:

Get the most from your Xbox One and Xbox 360 with unrivaled multiplayer gaming, premier entertainment apps, Internet Explorer, and exclusive member benefits. At the end of 12 months, your Gold membership will automatically downgrade to a free Xbox Live Membership, unless you use another prepaid card or change your membership renewal options (go to www.xbox.com/live/accounts). Additional subscriptions and requirements apply for some Xbox Live Gold features. See xbox.com/live. Broadband Internet, games, and media content sold separately. Subject to Xbox Live Terms of Use.

Thank you for being a valued member of Xbox Live Gold. To find out more about the features and benefits of your Xbox Live Gold membership, visit Xbox Live | Xbox

Thank you for using Microsoft Online Services.

The Xbox Live Team

WPAK · Dec 22, 2017

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match

region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via twitter @XboxSupport, Phone or Microsoft Support Chat at

Contact Us | Xbox Support they can do a more indepth look into this issue.

BraveArtifact17

I have the same error.

I buy an xbox prepaid card for $ 24,99 valid for 3 months xbox live gold membership and the activation not work. The system show me an message "INVALID CODE".

The prepaid card was powered by fastcard.

So, where i can find help or support to solve this issue ?

Regards,

SassieKat

Error 80169cf9 occurs when you try to redeem an Xbox Live Gold code (
support.xbox.com/.../error-code-lookup )

Problem:

You see the following error code and message when you try to redeem an Xbox Live Gold membership prepaid code or token:

80169cf9

The payment option can't be used for this purchase. Please select a different payment option or add a new one.

This error message occurs when you have an active membership but auto renewal is turned off, and the payment instrument that was used to purchase that membership has been removed from your account or is no longer associated with your membership.

Solution:

Because the payment instrument has been removed from your current membership, you will not be able to add a prepaid code or token for a membership while your current membership is still active. You must wait until your current membership has ended to redeem
the token. Membership tokens do not expire. To find out when your membership will end, sign in to your Xbox account and tap or click Subscriptions to view the end dates for your current memberships and subscriptions.

Hope this helps!

BobMcFly247

This is the answer you get if you check your error code on
support.xbox.com/.../error-code-lookup

---------------

Error 80169cf9 occurs when you try to redeem an Xbox Live Gold code

You see the following error code and message when you try to redeem an Xbox Live Gold membership prepaid code or token: 80169cf9

The payment option can't be used for this purchase. Please select a different payment option or add a new one.

This error message occurs when you have an active membership but auto renewal is turned off, and the payment instrument that was used to purchase that membership has been removed from your account or is no longer associated with your membership.

Solution:

Because the payment instrument has been removed from your current membership, you will not be able to add a prepaid code or token for a membership while your current membership is still active. You must wait until your current membership has ended to redeem
the token. Membership tokens do not expire. To find out when your membership will end, sign in to your Xbox account and tap or click Subscriptions to view the end dates for your, current memberships and subscriptions.

--------------—------

I hope this answers your question.

PR1NCE DARKNESS

Hello There Lord0Borhan I`d like you to follow what Smwutches
said.

What error message/error code do you get when you try to redeem them?

Solutions

Error messages

An error has occurred during the transaction. Please try again later.

Can't retrieve information from Xbox Live. Status code: 80153022

Can't retrieve information from Xbox Live. Status code: 801613fb

Can’t retrieve information from Xbox Live. Status code: 8016a04b

Please enter a valid code.

This code cannot be redeemed under your current membership type.

This code has already been used. Please enter a code that has not been used.

This code wasn't activated by the retailer. Contact the store and have them activate the card.

You can't buy this membership while your current Xbox Live membership remains active.

Can’t redeem your code…

WWQ5

I just got my xbox one s with Battlefield 5 bundle. I also got a 14 day trail xbox live gold membership code along with the bundle. I used the code. It said my live gold is active. but i was still not able to play multiplayer on my Battlefield 5.
then i checked if the live gold was really active or not and it wasn't activated for some reason. I tried the code again and it said code already used. what do i do to redeem my prepaid code?

Error activating Xbox Gold Live membership with prepaid code