Error accessing Amazon Prime Video via XboxOne due to update

Hello @Alexander Veitch!

Sorry that you are facing such issues with your app.

Looks like the only solutions to this error are resetting or power cycling the console as stated in our support page here: Error 0x80070490 or 80070490 occurs when you use your Xbox One or Windows 10 PC | Xbox Support. However, I would suggest to attempt a Soft Factory Rest by selecting Reset and keep my games & apps. It will reset the OS and delete all potentially corrupted data without deleting your games or apps and prevent this issue from occurring again.

Also, There is a technical support that handle such type of issues but unfortunately they don't have a direct number. You can request a call back or live chat on the Xbox support website.

[b]I hope this helps you out![/b]

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Alexander, how are you today? Hope you're well.

So, the restart of the console hasn't resolved the issue?

You could try to reinstall the Amazon Prime Video App.

You could also do this procedure on the console:

First clean the cache of your console that way:

1. Hold the XBOX power button on the console for 10 seconds until you hear a small sound.

2. Wait 10 seconds.

3. Turn it back on.

Note: It may take a while for him to call, don't worry, it's normal.

Then, restore your console keeping the games and apps:

***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account.

1. Press the Xbox button to open the dashboard.

2. Select System > Settings > System > Console Information >

3. Select Reset console > Restore and keep my games and apps.

4. When asking to pull settings from an old xbox, put no

5. You will have to log in your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

NOTE: Rest assured, you won't lose games or saves

So, when is Google Play Music and Google Play Video coming to XBoxOne? I see Amazon Prime Video is there already. Stop lagging behind M$!

Hi Sanjay,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues playing titles from Amazon Prime video app due to device limit error.

According to Primevideo troubleshooting guide, Amazon Prime members can watch Prime Video on a total of five devices, including two TVs. Post sign up, the first five devices you watch Prime Video content on becomes the only devices from where you can access content.

To watch Prime Video content on additional devices, PVME and Prime Lite customers can upgrade your membership by visiting primevideo.com/upgrade. Existing Prime members can sign up for another Prime membership on a new Amazon account.

To remove your current device/s and watch content on a new device, visit the Devices section on the Prime Video Account & Settings page. Identify the devices registered for Prime, Prime Video Mobile Edition or Prime Lite (with a blue tick), and select "Remove." You can remove up to 2 devices in a 30-day period.

If you've done all the possible troubleshooting steps but you're still having issues with this streaming service, I would recommend that you submit a support ticket directly to Amazon Prime support. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

https://www.primevideo.com/help/contact-us/

Regard,

Alvaro

If your in the U.K. then you should be able to access it via the Amazon Prime app