Error 801613FB: 24-Hour Activation Delay (3 month membership) (why?)

RequestedPuma32 · Jan 14, 2015

Earlier today I purchased a prepaid card that I should be able to use to renew my Gold membership, which I had for about a 9-12 months until it ended today. I was hoping to never lose Gold by renewing my membership the day it expired, but instead I got an
error:

"Sorry, sometimes there's a delay in getting cards activated. If it doesn't work 24 hours after purchase, you'll need to ask the store to activate it.

Find more info by looking up status code 801613FB at
www.xbox.com/errorhelp."

I looked up the code and in the forums, hoping for an explanation or a way to not have the delay in the first place, but found nothing useful. Typing it slowly doesn't work, and entering the code through the laptop has the same result as on the Xbox. I don't
want to wait until tomorrow, because it will look like I just got Gold, even though I've had it for a while. It just took an entire day to renew for some reason. Does anyone at least know what causes the 24-hour delay?

BTW, it's 8:25 PM where I am right now.

:)

FoundedDock641 · Jan 14, 2015

microsoft points

no puedo agregar microsot points, me sale el mensaje 801613fb, ya esta pagado pero me sale ese error y ya pasaron las 24 hrs, gracias

Translation:

I can not add microsot points, I get the message 801613fb, already is paid but I get this error and already spent 24 hrs, thanks

MergingShark64 · Jan 14, 2015

REDEEM PROBLEM

WHEN I TRY TO REDEEM GOLD MEMBERSHIP ERROR CODE 801613FB. DO YOU HAVE TO WAIT FOR CURRENT GOLD MEMBERSHIP TO EXPIRE BEFORE YOU DOWNLOAD NEW ONE

onyxishere · Jan 14, 2015

Odds are the retailer you purchased the card from did not activate the card at the point of purchase but the system wants you to wait and try again just in case. If it's still not working this morning take the card and the receipt back to the store to have
them activate it.

Also, your tenure will show up a couple of days after renewing the Gold membership and will continue to show the number of years you've had it up to now.

Finally, in case you weren't aware you can stack up to 36 months of Gold membership on your account so you don't need to wait until the day of expiry to renew it.

onyxishere

Odds are the retailer you purchased the card from did not activate the card at the point of purchase but the system wants you to wait and try again just in case. If it's still not working this morning take the card and the receipt back to the store to have
them activate it.

Also, your tenure will show up a couple of days after renewing the Gold membership and will continue to show the number of years you've had it up to now.

Finally, in case you weren't aware you can stack up to 36 months of Gold membership on your account so you don't need to wait until the day of expiry to renew it.

onyxishere

Error code 801613FB occurs when you use a prepaid code for Xbox LIVE

Overview

If you see error code error code 801613FB when you use a prepaid code for Xbox LIVE, the prepaid code card might need to be activated by the retailer where you bought it.

Read this page to learn more about error 801613FB and what you can do about it.

On this page

Topics

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Error code and message

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Problem

Solutions

Error code and message

Error code 801613FB is preceded by the following message:

Can't retrieve information from Xbox LIVE.

Problem

If you get this message and error code, it means the card with the prepaid code might need to be activated by the retailer where you bought it.

Solutions

Solution 1: Wait 24 hours and if it’s still not working, take the card back to the retailer

Some prepaid cards must be activated by a retailer. Activation can take up to 24 hours. If the card does not work 24 hours after purchase, take the card back to the retailer and ask them to activate it.

ScarfaceEnt

801613FB this is the code it's telling my card is probably delayed or needs to be activated.

RiposaurusRex

Error code 801613FB is preceded by the following message:

Can't retrieve information from Xbox Live.

If you get this message and error code, it means the card with the prepaid code might need to be activated by the retailer where you bought it.

Solution 1: Wait 24 hours and if it’s still not working, take the card back to the retailer

Some prepaid cards must be activated by a retailer. Activation can take up to 24 hours. If the card does not work 24 hours after purchase, take the card back to the retailer and ask them to activate it.

support.xbox.com/.../error-code-lookup is your friend.

NorthernZoot

Can't retrieve information from Xbox LIVE. Status code: 801613fb

Wait 24 hours and try again. If the card does not work 24 hours after purchase, please take the card back to the retailer and ask them to activate it.

Error 801613FB: 24-Hour Activation Delay (3 month membership) (why?)