Error 80151103 - Sorry, there's a problem with the credentials...

Discus and support Error 80151103 - Sorry, there's a problem with the credentials... in XBoX on Consoles to solve the problem; Hi all, I'm getting a pop up that says 'Sorry, there's been a problem with the credentials that you're using to sign in. Go to... Discussion in 'XBoX on Consoles' started by GraemeShield, Dec 27, 2020.

  1. GraemeShield
    GraemeShield Guest

    Error 80151103 - Sorry, there's a problem with the credentials...


    Hi all,

    I'm getting a pop up that says 'Sorry, there's been a problem with the credentials that you're using to sign in. Go to https://account.live.com to fix the problem.

    80151103'

    I know the credentials are fine, as I've done them. I've gone to the website and clicked 'yes this was me' under Sign-Ins. Interestingly, it said sign-in successful so I don't know why it won't download my profile.

    I've cleared the cache 3 times and restarted as suggested on another forum - no luck.

    I just wanted signed in. I've entered my email/password about 10 times now and I'm nearly at the stage of launching it... which also won't solve the problem but will be satisfying.

    :)
     
    GraemeShield, Dec 27, 2020
    #1
  2. ChristianBerger7 Win User

    FIX! | Xbox 360 Xbox Live Sign In Problems - Feb/Mar 22

    Steps 1 to 5 work properly.

    Now at Step 6 i put my email and password in it still give me the same error again at 20%:

    "Sorry there's a problem with the credentials that you are using to sign in. Go to account.live.com to fix the problem. 80151103"
  3. ClaraSerrano Win User

    Xbox 360 Error Code 80151103

    My profile won't download. I get an error message 80151103. I tried all the options they gave. The message mentions a problem with the login credentials. I also changed the password.
  4. WayneScoular Win User

    Xbox 360 Problem with Credentials Error 80151103

    Hi well I am have the problem but it's not download my account on to my xbox 360 what can I do
  5. heineken21 Win User

    Xbox 360 Problem with Credentials Error 80151103

    Thank you for your reply. Bummer this is such a problem.

    Happy to report, after a couple hours of doing all the things you see online to fix this issue (change password, 2FA, cache clear, etc), I was able to get logged in. I created a new email account (gmail, not that the brand matters) and a new xbox account/profile (using the 360). Initially that was also denied, but I noticed MS sent me an email to validate my email address on the account. Using my PC I validated the email on the new account. I then tried to create the same account again on the 360 and this time it worked. I then logged out of the new account and tried to log in to my old account. It worked! Getting a successful login using a new account must have knocked something loose to make way for my old account.

    Hope this helps some other frustrated folks out there.
  6. Noobgamer0111 Win User

    Xbox 360 Problem with Credentials Error 80151103

    It's an issue that's Xbox wide, it is most likely some kind of authentication issue between the 360 servers and the MS Master Authentication servers. If you can happily sign-in to account.microsoft.com, you should be fine to play One, Series and Windows (MS store) games.

    Every single user that is using a 360 console, or is emulating a 360 game on their One or Series console is affected. You are not alone in this issue.
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Error 80151103 - Sorry, there's a problem with the credentials...

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