Error 8015000A when trying to renew Xbox Live membership on the console

My Xbox Live membership is about to expire, and I have been getting an offer on my dashboard to renew my membership at a price of $39.99. However, I have been receiving an error when trying to perform this action. The first time I received this error was
when there was a problem with Xbox Live accepting payments within the last couple weeks, so I thought this was the issue. That issue has been fixed, but my issue with the membership renewal still is not working. I just got off the phone with Xbox Support,
and I removed my profile and downloaded it again, as well as clearing my system cache in between. This did not fix the problem. I have to renew my membership before March 3rd so time is of the essence. I tried to enclose images of the offer and the error,
but the forum system will not allow me (I get an error).

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

xbox gold live deal not working!

Hello am trying to renew my membership via console but when it loads the details it comes up with there error: status code:801901f7

So i cannot buy xbox live off console!

Help?

 

Hey Retrofan42,

If you are continuing to receiving and error code when attempting to check out, that would indicate there still may be a billing issue here. The fastest way to receive assistance with billing issues will be to reach out to our chat
support team through our
Contact Us page. Unfortunately the forums team here are unable to assist with billing issues over the forums.

Please feel free to keep us posted.