error 80090304

Hey there,

For this specific error, you'll want to follow the steps on our
Error 80090304 Solution. Hope this helps, keep us posted on how it goes!

Have you tried this: http://support.xbox.com/en-US/xbox-360/errors/error-code-80090304

Hey there!

Have you tried the steps on our
Error Code 80090304 solution page? Let's start there, but if the issue persists after trying each of those steps, you may need to reach out to our chat or phone support team through our
Contact us page for further assistance. Hope this helps!

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

I believe that the troubleshooting that is on this link can help you. Take a look, please.

https://support.xbox.com/en-us/help/xbox-360/er...

HI,

Here is the full article of the issue which you are having. Please check these solutions and follow them as the delete, clear, re-download is not always enough as the issue might be somewhere else.

Error 80090304 occurs when you try to connect to Xbox LIVE

You see the following error when you try to connect to Xbox LIVE:

80090304

This may mean one of the following:

•The billing information for your account needs to be updated.

•The cache information on your Xbox console needs to be refreshed.

•There is a problem with your connection to Xbox LIVE.

Solutions

Solution 1: Verify your Microsoft Account security information

1.Sign in to your Microsoft account.

Note If you have forgotten your password or can’t sign in using your password, reset your password.

2.Click Edit security info.

3.Verify your security information. For example, make sure that your Phone number, Alternate email address, and Security question information is correct.

4.Verify the other information in your Microsoft account. Make sure that the billing address for your Xbox LIVE account matches the billing address used by your credit card company. Also make sure that your Xbox LIVE account payment information, including
capitalisation, matches the information that is used by your credit card company.

5.Sign out of your Microsoft account and then sign in again.

6.On your console, try to connect to Xbox LIVE.

Solution 2: Delete the profile from Xbox console, clear the system cache three times, then re-download the profile

To delete the profile that’s stored on your Xbox console:

1.Go to Settings and select System Settings.

2.Select Storage.

3.Select All Devices.

4.Select Profiles.

5.Select the gamertag that you want to delete.

6.Select Delete.

7.Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Important Do not select Delete Profile and Items. This deletes the profile and the associated games and achievements.

To clear the system cache three times:

1.Press the Guide button on your controller.

2.Go to Settings and select System Settings.

3.Select Storage.

4.Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

5.Select Clear System Cache.

6.When prompted to confirm storage device maintenance, select Yes.

7.Repeat steps 4 to 6 two more times so that you’ve cleared your system cache a total of three times in a row.

To download your Xbox LIVE profile, follow these steps:

1.Press the Guide button on your controller.

2.Select Download Profile.

Note If you don’t see the Download Profile option, it probably means you’re signed in to your profile. Press X to sign out.

3.Enter the Microsoft account that’s associated with your Xbox Live gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.

Note If your account is an Xbox LIVE child account, you have to use the parent’s Microsoft account to download the profile.

4.Select the storage device for your profile (for example, Hard Drive).

Your profile will begin downloading.

After your profile downloads, restart the console and then try to connect to Xbox LIVE.

Solution 3: Troubleshoot your Xbox LIVE connection

If you are still experiencing the problem, troubleshoot your Xbox LIVE connection. (

support.xbox.com/.../connectivity-solutions )