Error 7083 in Prime Video

I am having the same issue for over a week. After 2 hours on the phone with Amazon Tech, it doesn't seem to be a Prime issue.

Is Microsoft doing anything to resolve the issue?

Hello!

Thank you very much for bringing this issue to our attention. We will be more than happy to assist you with this issue. We recommend creating a new thread with a detailed description of the issue. Thank you again, and we look forward to hearing from you!

Hello there!

Regarding your issue, I will need you to try following the steps on this link since the app on your console may need to be updated You’re prompted to apply a required update for a game or app on your Xbox 360 | Xbox Support.

Do you get a specific error message? Or what exactly prevents you from connecting to Amazon Prime Video?

Are you able to watch Prime Video on other devices, or through your web browser?

I have a Sony XBR and I've encountered the same error with Prime, but only on my Xbox One X and like ChrisWoodcroft stated, once I disable the 4K display setting and switch my Xbox video over to 1080P, it appears to mitigate my chances running into this
error. My PS4 and first generation Xbox One run Prime Video on my Sony XBR perfectly fine.

Oddly though, I only encounter this error with Prime Video; Netflix and all other apps on my Xbox One X work just fine. I've uninstalled and reinstalled Prime Video, but to no avail in circumventing this HDCP error.

I'm hoping the growing prevalence of this HDCP error is being noticed by Microsoft as it seems to be an Xbox-specific problem right now and I imagine a future update can easily remedy this.