Error 0x87e50007

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I've spotted your question and since it happened to me before, I'd like to share you some step that helped me when I had this problem. Please uninstall the game first.

Once done, Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Then Please go to settings> then Network> Network Settings> select Advanced Settings.> alternate MAC address> clear> restart.

Once everything is done, please reinstall the game by going to the Microsoft store and search for the game. Scroll to the bottom part of the page where it says ''included in this bundle'' and install the base game.

I hope this helps. Feel free to ask back any questions and keep me posted.

it didn't work, what else could i do

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Are you trying to install the game with a disc?

If so. Remove the disc from the console, do these 2 steps below, and when the console boots, go into the console's network settings, take it offline, put the disc in the console, and try to install the game again, please.

Step 1: Clear the storage cache on your console.

Press the Menu key on your controller.

Click Settings, devices & streaming, and then go Blu-Ray.

Select Persistent Storage.

Click Clear Persistent Storage 3 times

Step 2: Power cycle your console.

Turn off the Xbox console by pressing the Xbox button on the front of the console until it shuts down completely.

Unplug the console's power cable, wait 10 seconds. Be sure to wait 10 seconds, this step resets the power supply. 

Plug the console power cable back in, turn on your Xbox.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Click with the menu button on the game icon and go to manage game and add-ons and in saved data delete the ''reserved space'', clean your console's MAC, restart when prompted, and try again.

To clean the MAC follow this path
Settings>general>network settings>advanced settings>alternative MAC address and click clear and restart the console when prompted.

If you use the game on an external hard drive, move the game to the console's internal memory. If the problem still persists, please reinstall the game.

Hi Isaac Turton,

Welcome to Microsoft Xbox Community Forum. I understand that you are experiencing an error code 0x87e50007 when trying to open your game, even though it is fully updated. I can imagine how frustrating this must be for you, but don't worry, I'm here to help you.



May I know which game do you get this error?

Are you getting this on your Xbox console or on your PC?

Yes, this error means that there’s a needed update preventing the game or app from opening. To resolve this issue, make sure that all game and app updates are complete, and then try launching your content again. If you’re still having trouble, try uninstalling the game or app and then installing it again from My games & apps. See: Error 0x87e50007 occurs when you try to launch a game or an app on Xbox | Xbox Support

Other causes of this error is if there is an issue with the Xbox Live service or the game itself. It could also be caused by a problem with your internet connection or your Xbox console. Here are some possible causes and solutions to fix the error code 0x87e50007:

1. Xbox Live Service Issue: Sometimes, the Xbox Live service may experience downtime or maintenance, which can cause the error code 0x87e50007. You can check the Xbox Live status page to see if there are any known issues. If there is an issue, you can wait for the service to be restored. See: Xbox Status | Xbox Support



2. Game Issue: The error code 0x87e50007 can also occur if there is an issue with the game itself. You can try uninstalling and reinstalling the game to see if that fixes the issue. You can also try clearing the cache on your Xbox console by following these steps:

- Press and hold the power button on the front of the Xbox console until it turns off.

- Unplug the power cable from the back of the console.

- Wait for 10 seconds, then plug the power cable back in.

- Turn on the console and try launching the game again.



3. Internet Connection Issue: The error code 0x87e50007 can also occur if there is an issue with your internet connection. You can try resetting your router or modem to see if that fixes the issue. You can also try connecting your Xbox console directly to your modem using an Ethernet cable to see if that improves the connection.



Let me know how it goes.

Kind regards,
Marrion