Error 0x87de07d1 after purchasing The Swapper, and double-charged

Discus and support Error 0x87de07d1 after purchasing The Swapper, and double-charged in XBoX Games and Apps to solve the problem; I tried to purchase The Swapper, and was told "something' went wrong and to try again later. I tried again immediately after, I got the confirmation... Discussion in 'XBoX Games and Apps' started by m_v10, Jul 5, 2015.

  1. m_v10
    m_v10 Guest

    Error 0x87de07d1 after purchasing The Swapper, and double-charged


    I tried to purchase The Swapper, and was told "something' went wrong and to try again later. I tried again immediately after, I got the confirmation for the charge, it downloaded and installed, but when I try to run it, I get the "Do you own this game or
    app?" prompt. I rebooted, I logged out and logged in... Then I went to my credit card company's website and I see two pending charges from today for the price of this title.

    :)
     
    m_v10, Jul 5, 2015
    #1
  2. Lieutenant Savage
    Lieutenant Savage Guest
    Double charged dlc content

    Microsoft, for some reason I was double charged for purchasing the black ops 2 after life pack. When I first bought it, it never showed up in my download history so I tried to get it again and it worked the second time, but I was double charged for 1 black
    ops 2 afterlife pack. I just want my $1.99 back, if it's not to much trouble...
     
    Lieutenant Savage, Jul 5, 2015
    #2
  3. There That Guy
    There That Guy Guest
    Skype Unavailable

    The error was, 0x87de07d1.
     
    There That Guy, Jul 5, 2015
    #3
  4. m_v10
    m_v10 Guest

    Error 0x87de07d1 after purchasing The Swapper, and double-charged

    While I waited on a solution I decided to try buying Lifeless Planet. It also showed the generic "something went wrong" error -- and now my card has a pending charge for that as well, but Live doesn't think I've paid for it.

    What a mess.
     
    m_v10, Jul 5, 2015
    #4
  5. m_v10
    m_v10 Guest
    I tried a few troubleshooting steps I found online such as removing and re-adding my profile, rebooting, etc. -- all to no useful effect. I finally decided to wait for a support rep in chat. He refunded the three charges, but claims I'd have to talk to the
    publisher to find out why the purchase failed and why I received the "do you own this" error.

    I pointed out they were two unrelated apps but he said all he can suggest is a hard reset (e.g. hold power button for 10 seconds then restart) which apparently clears a cache of some sort, which doesn't happen during reboot.

    I'm skeptical but I'll give it a shot when I get home.

    Pretty disappointing overall, though.
     
    m_v10, Jul 6, 2015
    #5
  6. m_v10
    m_v10 Guest
    And the problem went away just as mysteriously. I got home and The Swapper was working, and I was able to download and buy Lifeless Planet without a hitch. Not exactly the most confidence-inspiring series of events...
     
    m_v10, Nov 1, 2018
    #6
  7. m_v10 Win User

    Error 0x87de07d1 after purchasing The Swapper, and double-charged

    And the problem went away just as mysteriously. I got home and The Swapper was working, and I was able to download and buy Lifeless Planet without a hitch. Not exactly the most confidence-inspiring series of events...
  8. m_v10 Win User

    Error 0x87de07d1 after purchasing The Swapper, and double-charged

    While I waited on a solution I decided to try buying Lifeless Planet. It also showed the generic "something went wrong" error -- and now my card has a pending charge for that as well, but Live doesn't think I've paid for it.

    What a mess.
  9. m_v10 Win User

    Error 0x87de07d1 after purchasing The Swapper, and double-charged

    I tried a few troubleshooting steps I found online such as removing and re-adding my profile, rebooting, etc. -- all to no useful effect. I finally decided to wait for a support rep in chat. He refunded the three charges, but claims I'd have to talk to the
    publisher to find out why the purchase failed and why I received the "do you own this" error.

    I pointed out they were two unrelated apps but he said all he can suggest is a hard reset (e.g. hold power button for 10 seconds then restart) which apparently clears a cache of some sort, which doesn't happen during reboot.

    I'm skeptical but I'll give it a shot when I get home.

    Pretty disappointing overall, though.
  10. There That Guy Win User

    Skype Unavailable

    The error was, 0x87de07d1.
  11. gminacapilli Win User

    Xbox One Digital Far Cry 4 does not launch error (0x87de07d1)

    after of the insident of 01/05/2105 y can play with any problem , but today the problem is here again.

    (1/28/2015) error code (0x87de07d1)

    From Uruguay.

    Regards,
Thema:

Error 0x87de07d1 after purchasing The Swapper, and double-charged

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