Error 0x87DD0013 ,, can't log into Xbox live app

Ugh, I wish you guys will solve this issue soon and make it a priority.. I'm sure it is affecting so much more people but they might don't have an interest in windows store games

I am really frustrated because of this issue!! I can't play any game from windows store without logging into my Xbox account and I can't do that now because of this error, so basically any game I get from windows store is 90% useless now :\

 

Hi,

I have the same problem on Windows 10 mobile with Xbox live app(insider on lumia 635 512mo, app version 15.15.22005.00000):

error 0x87DD0013.

Thx for any help.

 

Even with bêta 15.16.8006.00000...

 

any updates on this error??

haven't played Minecraft in ages

 

Hi,

Same problem here. app version 15.15.22005.00000):

error 0x87DD0013.

Please Help

 

Hi FreakinFotch, Please try reproducing the issue using Xbox App Beta. Its currently running a newer version: 15.17.3004. If the issue still continues let us know. I will call this out in our reports to the developers and request an investigation. If they
have further questions we will contact you.

Thanks for the feedback,

Best

 

Hi,

New Update: After reading a discussion here in the support forum I was able to get into the log file of the app at:

AppData\Local\Packages\Microsoft.XboxApp_8wekyb3d8bbwe\LocalState\XboxLiveApp.log

here its content if it could help the developers in anyway cuz I really need to use my Xbox App ASAP!!!

05/14/2016 20:39:15 | UTC : 05/14/2016 17:39:15 App> DeviceFamily is Desktop.

05/14/2016 20:39:15 | UTC : 05/14/2016 17:39:15 App> OnLaunched: Kind = Launch, PrelaunchActivated = False, PreviousState = ClosedByUser

05/14/2016 20:39:15 | UTC : 05/14/2016 17:39:15 XCEReporter> ReportAppInitialize: OnLaunched time: 2016-05-14T17:39:15.8373166Z elapsedTime: 14

05/14/2016 20:39:15 | UTC : 05/14/2016 17:39:15 App> OnLaunched: Completed.

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 NetworkConnectionUtility> IanaInterfaceType = 71

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 LocalizationService> CatalogCultureForDevice: Using (en-SA) built culture: (en-SA)

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 ActivationManager> Activate. isBackgroundTask? False. AllowUI ? True

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 ActivationManager> Activate. initializationCompletionSource is not null. Waiting for completion.

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 ActivationManager> UpdateCurrentState: Activating

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 SignInManager> SignIn. allowUi? True

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 SignInViewModel> UpdateState state=SigningIn, errorCode=None

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 DownloadManager> Loading background downloads: 0

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 App> Application Version: 15.17.3003.00000

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 App> EnsureAppInitialized: Creating root frame and navigating to home

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 XCEReporter> ReportAppInitialize: EnsureAppInitializedEnd time: 2016-05-14T17:39:16.7633286Z elapsedTime: 926

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 SignInManager> CreateXboxWebTokenRequest: No ServiceRequest endpoint specified, using
https://xboxlive.com

05/14/2016 20:39:16 | UTC : 05/14/2016 17:39:16 XCEReporter> ReportAppLaunchEvent: launchType: Unauth currentUserId: Unauth protocol: deviceType: windowWidth: 1200 windowHeight: 932 language: en-US locale: en-US

05/14/2016 20:39:17 | UTC : 05/14/2016 17:39:17 SignInManager> GetTokenInternalWithUi

ResponseError:

ResponseStatus: UserInteractionRequired

ResponseData: 0

05/14/2016 20:39:17 | UTC : 05/14/2016 17:39:17 SignInManager> CreateXboxWebTokenRequest: No ServiceRequest endpoint specified, using
https://xboxlive.com

 

since yesterday I'm not experincing this issue anymore,, hope this will continue

 

Thanks for the update MDHXx.

Best