Error 0x87DD0013 ,, can't log into Xbox live app

Discus and support Error 0x87DD0013 ,, can't log into Xbox live app in XBoX Games and Apps to solve the problem; Hi, every time I try to log into the Xbox app on windows 10 it gives this code error: 0x87DD0013. this error appears in both of my computer, I have... Discussion in 'XBoX Games and Apps' started by MDHXx, Mar 26, 2016.

  1. MDHXx
    MDHXx Guest

    Error 0x87DD0013 ,, can't log into Xbox live app


    Hi,

    every time I try to log into the Xbox app on windows 10 it gives this code error: 0x87DD0013.

    this error appears in both of my computer, I have also tried every single solution on the internet (Including the ones in this forum) and nothing appears to be working,, please help me as soon as possible since I need to log into Xbox live to play the games
    I have downloaded from the store :\

    thanks,

    :)
     
    MDHXx, Mar 26, 2016
    #1
  2. LonestarROB1
    LonestarROB1 Guest
    Error Code when trying to log in

    Different code but same problem. Can log into Xbox.com fine but can't log into Xbox One, Windows 10 Xbox app, or the Mobile app. Keeps asking for password over and over and over...

    Error code 0x80048820
     
    LonestarROB1, Mar 26, 2016
    #2
  3. bowski477
    bowski477 Guest
    Enforcement info

    As far as I know that is not a notice of enforcement. This is the support page on that error code

    https://support.xbox.com/en-US/error-code-lookup?code=0x87DD0013


    If there was enforcement on the account it would be listed on enforcement.xbox.com. You would need to log into that site with the parent account to view the enforcement for a child account and file a case review if eligible. The enforcement team does not
    go into great detail on the incident that lead to the enforcement action.
     
    bowski477, Mar 26, 2016
    #3
  4. MDHXx
    MDHXx Guest

    Error 0x87DD0013 ,, can't log into Xbox live app

    please someone give me a solution for this problem please!!!
     
    MDHXx, Mar 27, 2016
    #4
  5. Bestlano
    Bestlano Guest
    Hi MDH, please try the suggested tips from the developers below. Let us know if it helps or not.

    forums.xbox.com/.../2018457.aspx>

    Thanks for the feedback!

    Best
     
    Bestlano, Mar 28, 2016
    #5
  6. MDHXx
    MDHXx Guest
    Hey Bestlano, thank you for your reply.

    unfortunately I have already declared that I tried every single solution on the internet including the ones in the article you provided. I have even improvised and uninstalled the Xbox app off my computer and reinstalled and it is still showing the same
    error, I have changed networks ( In case it was a problem with some ports or firewall) but that as well didn't work, A last thing to mention is that I have this problem on the Xbox app on both my Surface Pro 3 and my Desktop PC so it looks more that the problem
    is on the Microsoft side not mine.

    uh also I can successfully login into my account on the internet site and it doesn't seem like something is off.

    thanks in advance, and I wish you will help me sooner because the resources about this exact error is so rare or nothing at all. and I have depleted all of them!!
     
    MDHXx, Mar 28, 2016
    #6
  7. Bestlano
    Bestlano Guest
    Thanks for trying the tips. I have observed error 0x87DD0013 being associated more with party chat issues but not with sign-in so this is truly odd behavior. I will call this out to the developers and request an investigation. If they have further questions
    we will contact you.

    Thanks,

    Best
     
    Bestlano, Mar 28, 2016
    #7
  8. MDHXx
    MDHXx Guest

    Error 0x87DD0013 ,, can't log into Xbox live app

    hey thanks for the follow-up in such short time, hmmm Error 0x87DD0013 ,, can't log into Xbox live app :( that's what I expected after so many searches on the internet.

    Anyway, here is a link of an unanswered thread on the Xbox forum about the same issue, and I'm sure I have seen a couple more but google won't give them to me right now Error 0x87DD0013 ,, can't log into Xbox live app :)

    forums.xbox.com/.../2110216.aspx

    and here is a screenshot of the error screen in case it would help you out in any way:

    [View:http://i.imgur.com/lpE1bvQ.png:550:0]





    I really wish that you guys will find a fix for this issue, because I have been craving for some minecraft for a while now and I cannot play because of this issue Error 0x87DD0013 ,, can't log into Xbox live app :( I even had plans to try some of the Xbox One recently released titles in windows store but
    now they're all canceled after facing this problem for so long time.!
     
    MDHXx, Mar 28, 2016
    #8
  9. Bestlano
    Bestlano Guest
    Hi MDH, Sign in issues like these are often difficult because if you can't log in, your more than likely not able to report this issue so logs are included to help. If for some luck you are able to report this via the Xbox App (Beta) using the "report a
    problem" it will greatly help with the investigation.

    Thanks,

    Best
     
    Bestlano, Mar 29, 2016
    #9
  10. MDHXx
    MDHXx Guest
    Where would I find that button?? I can't even pass the first pop-up login screen :\
     
    MDHXx, Mar 29, 2016
    #10
  11. Bestlano
    Bestlano Guest
    Hi MDH, Like I mentioned you may not even be able to access it given your not able to sign in, but no harm in trying. The "Report a problem" is only available using the Xbox App (Beta). You can DL the beta version by going to the store on your PC and search
    for "Xbox App Beta". In the app you will see a happy icon on the left NAV bar, just click on that to see the feature.

    Thanks for the support,

    Best
     
    Bestlano, Mar 29, 2016
    #11
  12. MDHXx
    MDHXx Guest
    yeah I was talking about both, even the beta app has the same issue, so apparently I won't be able to reach that feature,, is there any other way that I could track with what the app is doing?
     
    MDHXx, Mar 29, 2016
    #12
  13. Bestlano
    Bestlano Guest

    Error 0x87DD0013 ,, can't log into Xbox live app

    Hi MDH, Unfortunately there is no other way but I will call this out in our reports requesting an investigation.

    Thanks,

    Best
     
    Bestlano, Mar 29, 2016
    #13
  14. KojiNatu
    KojiNatu Guest
    Are there any updates as to a solution to this? I've been experiencing the same error across Windows 10 games and apps (excluding the Windows 10 Store).
     
    KojiNatu, Apr 12, 2016
    #14
  15. Bestlano
    Bestlano Guest
    Hi PDS, No update for the issue is still being investigated.

    Thanks,

    Best
     
    Bestlano, Apr 13, 2016
    #15
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Error 0x87DD0013 ,, can't log into Xbox live app

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