Error 0x87af000e when Installing Plebby Quest: The Crusades

Hi,

try to redownload the gaming services app it usually fixes this bug

https://www.microsoft.com/en-us/p/gaming-services/9mwpm2cqnlhn?activetab=pivot:overviewtab

I see. Is it the same error with Crusader Kings 3?

Hi again Josef,

I really appreciate your efforts but after trying everything you suggested, nothing has worked out. I'm sorry but this game is one of the games I pay the GamePass for and I would like a final solution.

Do you have any other suggestions for me?

Thank you very much,

Thanks for the extra feedback, please try all the troubleshooting steps from here

https://support.xbox.com/help/games-apps/troubl...

If the issue persists.
May I know if you tried installing the game directly on the C: drive?
If not, please do it.

If yes, let's try something different. Can be a bit odd but do this:

RainingRoses response:

"Try the following options for Windows 10/11:
1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.
If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...
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If that doesn't work, create a new local administrator user in your PC and try from there :
https://support.microsoft.com/en-us/windows/cre...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this ARUKOTSU

Please tell me briefly the powershell commands used or what else did you tried
In that way I can advise you different things or how to proceed
By the way, is this happening on Windows 10 or 11?

In the meantime try and double check this :
Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)
If the service isn’t started, click Start to start the services

Restart your PC and give it a new try
**Don't forget to check for windows updates and update for your apps in the Microsoft store