Error 0x838601e7

s greyfoot · Sep 19, 2023 at 2:02 AM

I downloaded a game a couple of years ago, didn't finish it, but tried returning. It keeps saying "something went wrong" and gives the above code. I've tried uninstalling and reinstalling. I've tried erasing the save data. None of that works.

Any suggestions would be appreciated.

:)

dempup

Hi there!

Check out this guide: error-code-0x838601e7. Hopefully it can solve your problem.

XBF Ihssane Z

To resolve this issue, I recommend trying the solutions mentioned on this link Error 0x838601e7 or occurs when you try to play a game on your Xbox One | Xbox Support

DanielLowbridge

Thanks for the reply. Unfortunately there are no articles on the error code 0x838601e7.

JoelWilliams7

Same things happening with me and black ops 4 but the error codes different; mines saying 0x838601e7

Lucas Lauer

Ok. Let's try to remove and add your account to the console and clear local files:

First:

Press the Xbox Button

Select Profile & System > Settings > System > Storage.

Select Clear Local Saved Games.

Note: Just do this step if you have your game saves uploaded to the cloud, else you'll lose them.

Remove Account:

1. Press the Xbox button.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then Remove.

4. Close.

Power Reset your console (again).

Add Account:

1. Press the Xbox button.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email Address and the Password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

See if your disc games are playable now.

Error 0x838601e7