Error 0x82323018 when I try to create a screenshot

BjörnHermans · May 23, 2021

For a support ticket, I need to make screen captures of my network settings. However, when I try to do that I get error "Screenshot failed [0x82323018]".

I already checked, and my capture setting is set so that both I and Games are allowed to make captures, so that should not be the problem.

:)

Zak M

Unfortunately I can’t help with the error code issue, however, you could just take a photo of your settings using your phone then upload them to the Xbox Support Ticket.

Kathy A.

Hi HuddyBuddy.com,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you're trying to take a screenshot when you receive an error message: screenshot failed [0x82323018]. Let us check on this together and sort this out in timely manner.

To better isolate your issue, we would like to know the answers of the following questions:

May we know if you are in the middle of the game when you tried to capture your screen?

May we ask for the title of the game?

Is there an issue taking a screenshot on other games?

Based on support article XtfCaptureRecordedGameClip, Error Code: 0x82323018 means the current title has blocked recording. So, if the said that the error message only appears on one game then this is the answer you need.

Hope this helps! If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Rostom L

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Does it happen to any games you're trying to record?

Please try the solutions on the link below.
https://support.xbox.com/help/games-apps/troubl...

Rob3342421

now I cannot post a screenshot of it as I’m getting an error when trying to upload it

E Anton

I'm sorry Javier, my op wasn't clear. I have tried these recommended solutions prior to posting.

Solution 1 - I do not have xbox live

Solution 2 - everything is good

Solution 3 - unsuccessful after multiple attempts both when adding the account and after adding the account via settings

Solution 4 - my account is the only account in the console

Thanks again for your help.

Error 0x82323018 when I try to create a screenshot