Error 0x80bd0037 when setting up Dolby Atmos for Headphones

UndefLich · Feb 10, 2021

Hello,

I currently own the Dolby Atmos for Headphone app (I mean, I have a license). When I'm trying to configure it for headphones in Settings, it gives the error code 0x80bd0037 and the message says that I need a license.

I have Xbox One S and is my main console. I have tried rebooting my console and reinstalling the app.

It's being impossible to configure Dolby Atmos for Headphones. Can anyone help with this?

Thanks in advance.

:)

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

This time, I'll be providing you a step to restore your console to its factory defaults to remove all potentially corrupted files that can interrupt you from using the console’s full potential. Nothing to worry as everything will stay intact, you just need to sign in using your account. No games or apps will be deleted. Make sure you know your emails and password, okay?

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

Arminator

Is your console enrolled in the Insider Preview Program?

When you go to the settings under Display&Sound, do you have the console set up to also play game sound through the headphones? If so, do you use any spatial surround modes like Windows Sonic or Dolby Atmos for headphones?

If you set it to Dolby Atmos for Headphones, did you actually purchase Dolby Atmos for headphones? If not, you could only try Dolby Atmos for headphones for two weeks. So check the settings if the headphones work with Stereo or Windows Sonic.

lXxTGOxXl

I did that and when I click Dolby Atmos for headphones in my audio settings on my Xbox it pops up a window that says I need to download Dolby Atmos for Headphones from the Dolby Access app. Then in the same window it gives me the option to learn more and
when I click learn more. It takes me to my Dolby Access app. Just to tell me I have to turn Dolby Atmos for Headphones on in my Xbox audio settings. It is a repeated cycle. Both is telling me I need to enable something on the other but it won't let me

ArminatorX

Check that you have fresh batteries in the controller, as the controller turns off some features when the batteries get low to conserve battery power like rumble and headphone sound.

Also, can you go to the Settings under Display & Sound and check the settings there. If you have set the headset audio to "Dolby Atmos for Headphones", be aware that you need to have PURCHASED the Dolby Atmos for Headphones app.

If you simply downloaded the Dolby Atmos app for free, you only get a 14 day trial of Dolby Atmos for Headphones. After 14 days, Dolby Atmos for Headphones stops working.

You can switch to "Windows Sonic for Headphones" to get the same spatial surround sound effect "for free".

Coop73500

Dis you set your audio settings to dolby atmos

"In the General settings, I am unable to switch the headset audio to the Dolby Atmos for Headphones." -As I stated here in the initial question, I am unable to select that setting. I get an error message, redirecting me
to the Dolby Access app.

Error 0x80bd0037 when setting up Dolby Atmos for Headphones