error 0x803F8001 with Mechwarrior 5: Mercenaries on Game Pass

Hello again, according to the website there should be no problems, but in practice I can not tell you how this is working.

Hi lorenziniforce,

That is great news!

We are pleased to know that everything is up and running now.

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Have a great day!

Regards,

oh ok update: a few days ago it fixed itself. i'm assuming something got tweaked with the usage rights on the backend. it works now

Hi lorenziniforce,

We hope all is well. Thank you for posting in Xbox Forums.

Based on your description, an error code of 0x803F8001 appears after launching Mechwarrior 5: Mercenaries. We understand that you would like to get back to gaming and is unable because of this issue. Let us check on this together and sort this out in timely manner.

According to this support article, this error code is commonly seen on an Xbox Console, this shows if you are getting issues with the licensing of the game. However, we are on a computer, this is somehow related to matching the license present in Xbox app and Microsoft Store.

Support article: Error 0x803F8001 occurs when you launch an Xbox game or app | Xbox Support

Now, to ensure that you can run this game without issue, we'd like to ask for a few details, and please review the troubleshooting suggestions that follow.

1. May we ask for the Xbox app version and Gaming Services version?
   
   • To check, launch Xbox app > select Profile picture > Settings > About.
     
2. What troubleshooting you have done so far?
   
3. Did you install any antivirus, antimalware, VPN, firewall, proxy and PC Optimizer software in your computer?
   
4. Is this a customize PC or gaming laptop? Are you connected to a work or school domain?
   
5. May we ask for the Windows version and edition of your computer?
   
   • Please type WINVER into the Windows search bar and hit Enter.
     
     
     
     
     
     
     

Suggested Troubleshooting:

Please check this support article and try to perform the steps under Problems launching a game from the Xbox app.

Link: Troubleshoot issues with the Xbox App for Windows

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Lorenziniforce, what may be happening is that the services are not yet fully active in the Philippians, this can bring some inconsistencies with the games.

https://www.xbox.com/en-us/regions