Error 0x80246019

G'day Ricardo

I did what you suggested, but no luck. Same issue with AoE IV (no error message). I tried uninstalling and reinstalling MS sudoku and MS Mahjong and was variously getting error messages 0x80246019 and 0x80248014 (and when trying to update other installed apps). So I went down both those rabbit holes and did:

1. Run the WSReset script
   
2. Run the App troubleshooter
   
3. Disable Windows Firewall
   
4. Run the SFC scan
   
5. Repair Microsoft Store
   
6. Check Time & Date
   
7. Reset Microsoft Store
   
8. Disc CleanUp -> Clean system files and Temporary Windows installation files.
   
9. Ran the commands and scripts listed on
   
   https://answers.microsoft.com/en-us...icrosoft/df9782e8-58e3-4f31-b13a-be1a6af0c810
   

This got everything in the Microsoft store store working again. Except for AoE IV, which still has the same issue. I select the target drive and it reverts back to the ready to install screen. But I can update and install new apps fine (other than AoE).

When I purchased AoE IV Pre-order, I was behind a VPN (albeit with an exit node in my country, Australia). I have disabled it to try to resolve the issue, but could this somehow have affected the purchase? Or, is it potentially not installing because it was purchased as a pre-order but not installed until after the release date? Everything else in the Microsoft store seems to be working fine. It's just AoE IV won't even attempt to download and doesn't throw any error messages.

Is there a way to reverse/cancel/refund the pre-order game I purchased and try to purchase the AoE IV + 4k HDR Video Pack package (which is the same value) but I do not 'own'?

Thanks again.

I had the 0x800 issue around a year ago. I could tell you all the 10 steps I followed to solve it, unfortunately what helped me to solved this was to restart my PC as it comes here:

https://support.microsoft.com/en-us/windows/rec...

In the part of Windows 10 click on "Reset this PC" these instructions will help you to solve the problem, you can even leave your important files!

Hi Christopher, I reset my computer leaving my files of course and it worked, thanks so much for your feedback!

Hello Christopher, thanks for your advice, but unluckily, that doesnt work either, for the microsoft store it wont let me download any application, and it has the same error!

Any advice?

Hi there Sencitive welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I suggest uninstalling the app completely! Everytime that it tried to give me a hard time I do this and it works wonders! Here are the steps!

https://www.techadvisor.com/how-to/windows/remo...

NOTE: This is a third party link that is not Microsoft's property, so you might encounter advertising on the website.