Error 0x8015400C when adding a prepaid card

NikosKar-7154D05F-56D9-4DAF-B6A2-04162E1EDC8F · Feb 4, 2015

I login to my account and imput the card number. The site correctly states that it is a 12 month live sub. When I click confirm I get a 0x8015400C error.

I try to see my billing history and I get an error and to try latter.

This account has connected my tablet, my windows phone and my new Xbox one. I have registered my xbox with this account and a game without issues.

:)

Marcius RJ · Feb 4, 2015

Error 8015400C

I bought the Xbox one on
pre-sale, came the card that
gave access to Live for 14 days,
when would validate it gave
the error 0x8015400C. I thought
the problem was the card, went
into a store, bought another card
but the error persists.
I can not get into Live. Can
anyone help me?

xboxfelix · Feb 4, 2015

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

Month-to-month membership- Notification comes 15 days in advance

3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

The payment option you are using will be charged immediately.

The time subscription plan you have just purchased will be added to your remaining subscription time.

Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

Mister Beep · Feb 5, 2015

Hey NikosKar!

Sorry to hear about the code issue! I moved your thread to the proper Xbox One support forum for better visibility.

This means there’s an issue with your Xbox Live account that requires you to contact Xbox Support. Contact our chat or phone support agents through our Contact Us page so they can take a look
for you!

Mister Beep

Hey NikosKar!

Sorry to hear about the code issue! I moved your thread to the proper Xbox One support forum for better visibility.

This means there’s an issue with your Xbox Live account that requires you to contact Xbox Support. Contact our chat or phone support agents through our Contact Us page so they can take a look
for you!

Smwutches

Are you trying to add prepaid gold cards or did you add a gift card and are trying to buy Live with the money from those?

If you're trying to add a prepaid gold card, what error message/error code do you get when you try redeeming on the console?

If you added money to your account, it's not possible to purchase gold with that money. That money can only be used to purchase games and other contents from Live. Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card.

Thw0rted

When your credit card fails it should give an error code, that might tell you more about what went wrong.

When I had problems with buying Game pass, I bought an Xbox gift card and added to my prepaid balance. Normally you can't buy Game Pass with prepaid balance, but when I contacted customer support they were able to make the purchase for me. Maybe that would
be an option for you?

Smwutches

Actually a prepaid card would overwrite a trial card. Does it give you an error code when you receive the error message?

maxen

Prepaid cards will work, but only if they allow international purchases; most prepaid cards do not do this.

Check with the issuing institution whether it does this before adding the card.

Error 0x8015400C when adding a prepaid card