Error 0x80153048 when i redeemed code of Groove music pass

145Hussein · Sep 25, 2016

it shows that error 0x80153048 when i redeem promo code of subscription groove music

that the full message

Thank you for signing up for a Groove Music Pass. Here is your code for 3 additional months: *****-*****-*****-*****-*****. Redeem by 9/20/2016. For more information, visit https://www.microsoft.com/groove.
Redeem code
i think its expired, may microsoft send me anew one ??

because i not see it. it sent to me via xbox app not mail ,also i didnt open xbox app since two weeks !!

need ahelp with that ??

:)

Marcmac · Sep 25, 2016

Credit for Unredeemed XBOX/Groove Music Pass

I bought an XBOX/Groove Music Pass and haven’t redeemed it yet. I understand that I need to ask for a credit because it is no longer redeemable online.

From your website: https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

"I bought a Groove Music Pass and haven’t redeemed it. What are my options? As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your
unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get your credit, contact customer support."

Amgill111 · Sep 25, 2016

Trouble with Groove prepaid code

Hello,

I redeemed my Microsoft Rewards Points to get 3 months of Groove music and 1 month of Groove music a few months ago. I tried to redeem them today and it stated they were expired. Can I please get a refund of my points or get Xbox live instead. I know Microsoft
is sending out emails to people who redeemed for Grooves passes, but I did mine a while ago so I might not get it. Here's a case number for more reference 1401577157

Here are the codes

Promo Code:

[Removed]

Groove Music Pass Code:

[Removed]

Mister Maka · Sep 26, 2016

Hey there elord2002.

Unfortunately if the code has expired we are unable to provide you with a replacement code. The code you are referring to was meant to be redeemed before the 20th as mentioned in the message. If you have any other Xbox support questions feel free to let
us know, we're happy to help.

Mister Maka

Hey there elord2002.

Unfortunately if the code has expired we are unable to provide you with a replacement code. The code you are referring to was meant to be redeemed before the 20th as mentioned in the message. If you have any other Xbox support questions feel free to let
us know, we're happy to help.

StovetopCargo99

I can't seem to redeem my free 3 months groove music pass. When i try to redeem it, all i get is "Something went wrong" and then an error code. This is the error code-

XBOS-3013

673933a7-9287-4b86-b722-e3309c48ab62

Please help. It's expiring in a few days

OxbowFountain94

Hey there,

Could you post back what the specific issue is? Please include any error codes and error messages you receive when trying to redeem so we can narrow down the issue! Error codes will look similar to XBOS-0000 or 0x00000000.

Keep us posted!

Same issue trying to redeem 3 month free groove music pass , just get message something went wrong and error code

XBOS-5002

28309c7b-7e69-42cc-9763-0d3050b81276

2017/05/02 - 21:08:10 UTC

Mister Mascot

Hey there,

According to the Groove Music and Spotify: FAQ
HERE

"I bought a Groove Music Pass and haven’t redeemed it. What are my options?

As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
your credit, contact customer support."

Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat/phone teams for assistance.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Thanks for your patience,

According to the Groove Music and Spotify: FAQ
HERE

"I bought a Groove Music Pass and haven’t redeemed it. What are my options?

As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
your credit, contact customer support."

Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat teams for assistance.

You can contact Official Xbox Support through the live chat option
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Error 0x80153048 when i redeemed code of Groove music pass