Error 0x80070bf7 - my Xbox cant access profile even though I'm signed in

Discus and support Error 0x80070bf7 - my Xbox cant access profile even though I'm signed in in XBoX on Consoles to solve the problem; My xbox is signed in to my profile but e everytime I press the home button on any controller or try and access my profile from the dashboard the screen... Discussion in 'XBoX on Consoles' started by BenBerke, Mar 21, 2020.

  1. BenBerke
    BenBerke Guest

    Error 0x80070bf7 - my Xbox cant access profile even though I'm signed in


    My xbox is signed in to my profile but e everytime I press the home button on any controller or try and access my profile from the dashboard the screen just flashes a d nothing happens. As a result I cant add new friends on live and I cant connect a player
    2 to any game that requires the other controller to sign in. How do I fix this?

    :)
     
    BenBerke, Mar 21, 2020
    #1
  2. BenBerke Win User

    Error 0x80070bf7 - my Xbox cant access profile even though I'm signed in

    The issue is I cant access the profile at all. The guide button just makes the screen flash. Power cycle did nothing too. Any ideas?
  3. XBF Leo G Win User

    Error 0x80070bf7 - my Xbox cant access profile even though I'm signed in

    Hey Ben,

    Thank
    you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
    with this issue or any other issues, we suggest creating a new thread.

    Thank you
    again and have a great day BenBerke!
  4. Korhog Win User

    Error 0x80070bf7 - my Xbox cant access profile even though I'm signed in

  5. XBF Leo G Win User

    Error 0x80070bf7 - my Xbox cant access profile even though I'm signed in

    Hey Ben,

    Thanks for keeping us updated. Is your console enrolled in the Xbox Insider Program? It sounds as if the issue is due to an error with the software. The

    Xbox Insider Program
    can sometimes cause issues with the console. We recommend performing a soft factory reset. This type of factory reset will keep all games and applications installed. However, it will remove all the profiles from the console. Therefore,
    the email addresses and passwords of those accounts must be know before this step is taken.

    You would normally perform a factory reset through the settings, but you will need to access the Xbox Startup Troubleshooter since you cannot access the settings. We'll provide steps explaining how to access it. We hope this information helps Ben!

    How to access the Xbox Startup Troubleshooter:

    1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    2. Wait 30 seconds, then plug the power cord back in.
    3. Press and hold the BIND button (located on the left side of the console) and the
      EJECT button (located on the front of the console), and then press the Xbox button on the console.
    4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    5. Listen for two “power-up” tones a couple of seconds apart. You can release the
      BIND and EJECT buttons after the second power-up tone.
    6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

    To reset your console from the Xbox Startup Troubleshooter, use the D-pad and A button on your controller to select
    Reset this Xbox. When prompted, select Keep my Games & Apps
  6. XBF Leo G Win User

    Error 0x80070bf7 - my Xbox cant access profile even though I'm signed in

    Hello BenBerke,

    Thanks for posting on the Xbox forums. We understand that you are unable to access your profile menu from the home screen. Are you using an Xbox One or an Xbox 360? If you are using an Xbox One, we recommend

    power cycling the console
    by holding down the power button on the console for ten seconds. If this does not resolve the issue, we suggest

    removing the profile from the console and adding it back
    . Be sure to let us know the results BenBerke!
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Error 0x80070bf7 - my Xbox cant access profile even though I'm signed in

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