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Hello @Burnt Flag, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

DID you fix it I got the same one??

No not at all, I cannot connect to XBL at all, I am not sure what is happening, I know my internet is working fine and ive never had issues with this console but since the most recent update my xbox wouldnt download/install it properly and i havent been
able get online at all its quite lame.

Hey mate, can you please list the exact errors you're encountering? Also, go ahead and take a few minutes to answer the bold questions

here, as we'll need that information to help resolve the network issues.

Well, first things first.... If you want help, conduct yourself in a pleasant and respectable manner. Secondly, we can't help unless you describe a problem fully. Even then, we can only go through steps to try to help, so you need to cooperate. If the answers
don't work, getting angry is not the course of action, it means we need to dig deeper.

If someone reads the issue and directs you to a solution, try it out. If it doesn't work, let us know so we can dig deeper.

And most importantly, understand that we here on these forums are not microsoft/xbox employees, we are gamers such as yourself trying to help out. When an issue requires contacting official support, they wont put up with this kind of attitude over the phone.

So again I say, please reply and fully explain each issue you are having so we can work through this.