Erro na Microsoft Store e reembolso[Translation-Microsoft Store error and refund]

MarcosVinícius_776UE · Oct 10, 2020

Às 11:49 do dia 7/10/2020 eu comprei um jogo na microsoft store no valor de 180 reais, porem assim que cliquei para efetuar minha compra a loja apresentou um erro (não consegui tirar print) e a compra não foi efetuada, porém o valor de 180 reais chegou no
mesmo instante no meu cartão de crédito e como não existe um código de protocolo da minha compra (talvez por causa do erro) eu não sei o que fazer. Já entrei em contato com o meu banco e pedi o reembolso, porém quanto ao reembolso direto com a microsoft eu
ainda não consegui fazer nada, porque minha compra não aparece no histórico de compras da Microsoft Store.

[Translation-At 11:49 on 7/10/2020 I bought a game in the microsoft store worth 180 reais, however as soon as I clicked to make my purchase the store presented an error (I was unable to take a print) and the purchase was not made however the value
of 180 reais arrived at the same moment on my credit card and as there is no protocol code for my purchase (maybe because of the error) I don't know what to do. I have already contacted my bank and asked for a refund, but as for the direct refund with microsoft
I still haven't been able to do anything, because my purchase doesn't appear in the Microsoft Store purchase history.]

:)

XBF Brad A

Hi Marcos,

Thanks for reaching out to the forums. We are sorry for the issue with the purchase. We recommend waiting 24 hours as the order doesn't show up. The funds either should be returned or the order will show up. If it hasn't by then we recommend reaching out
to support. Before calling support, please wait the 24 hours as they will tell you the same thing.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Tiagoo1903

Versão ultimate adquirida em setembro. Hoje me deparo com erro de que minha avaliação para o jogo expirou. Entro na Microsoft store e jogo instalado e adquirido. Coloco para jogar e novamente aparece sessão de avaliação expirada.

_______________________________

[Translation - Ultimate Version acquired in September. Today I encounter error that my evaluation for the game has expired. I Enter the Microsoft store and game installed and purchased. I Put to play and again appears expired evaluation session.]

Cara, estou com o mesmo problema, nunca tenho tempo para jogar e, quando eu posso, acontece um erro desses, decepcionado!

[Mod Translation- Man, I have the same problem, I never have time to play and, when I can, it happens a mistake like that, disappointed! ]

SamuelCezar

eu ja tentei , diz que dá um erro na microsoft

----------------------

[Translation - I have already tried, says it gives an error in Microsoft]

JhonSnow777

Olá! Você pode fazer um reembolso aqui, executando as seguintes etapas:

1. Entre na sua conta da Microsoft.

2. Na barra de menu superior, selecione Pagamento e faturamento> Histórico de pedidos.

3. Navegue até o jogo ou aplicativo que você deseja receber o reembolso e selecione "Solicitar um reembolso".

[Translation - Hello! You can make a refund here by performing the following steps:1. Log in to your Microsoft account.2. From the top menu bar, select Payment and Billing> Purchase History.3. Navigate to the game or app you want to receive the refund
and select "Request a refund."]

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

JhonSnow777

Olá! Você pode fazer um reembolso aqui, executando as seguintes etapas:

1. Entre na sua conta da Microsoft.

2. Na barra de menu superior, selecione Pagamento e faturamento> Histórico de pedidos.

3. Navegue até o jogo ou aplicativo que você deseja receber o reembolso e selecione "Solicitar um reembolso".

https://support.xbox.com/pt-BR/billing/xbox-subscriptions/digital-goods-subscriptions-refund

[Translation-

Hello! You can make a refund here by performing the following steps:

1. Log in to your Microsoft account.

2. From the top menu bar, select Payment and Billing> Purchase History.

3. Navigate to the game or app you want to receive the refund and select "Request a refund."

https://support.xbox.com/en-GB/billing/xbox-subscriptions/digital-goods-subscriptions-refund]

Erro na Microsoft Store e reembolso[Translation-Microsoft Store error and refund]