Erro na compra [Translation - Error in buy]

gssampaiotnnd22 · Dec 23, 2018

Estou tentando comprar v-bucks

E não estou conseguindo,está dando um erro que não tem na busca de código de erro.

O que posso fazer para conseguir comprar ?

___________________________________

[Translation - I'm trying to buy v-bucks

And I'm not getting, is giving an error that does not have in the search for error code.

What can I do to be able to buy?]

:)

XBF Brad A

Hello gssampaiotnnd22,

What is the error that you receive? You stated you are trying to purchase on your phone. Have you tried to purchase the V-bucks on a PC or console?

Thanks,

Brad

XBF Crystal P

Hi there gssampaiotnnd22,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with completing a purchase on
the Microsoft Account.

I recommend to
power cycle your Xbox One console(Disconnect
and reconnect your console's power cable) and
Review your Microsoft Account payment details and ensure everything is accurate and up to date.

If the problem persists,
contact Customer Support
for further assistance.

Hope this helps.

gssampaiotnnd22

eles me mandaram vir falar com vocês

O erro é esse

[Translation - They told me to come and talk to you. The mistake is this.]

gssampaiotnnd22

I can not, even on another cell phone

XBF Crystal P

Hi there,

Thanks for the reply. Unfortunately, if the mobile is not responsive, we will recommend to try a different device with a stable internet connection.

Can you describe the issue?
Do you receive a loading screen? Error Message?

Try this and let us know the results.

Erro na compra [Translation - Error in buy]