Erro em minha conta [Edit - Translation] - Error in my account

Patatinha_paum · Feb 25, 2020

Bom dia, esse problema me acompanha há meses. Não quero falar com um bot, por que já fiz de tudo e nada funcionou.

Eu jogo minecraft há anos no celular, antes mesmo da compra da microsoft. Alguns meses atrás, uns 4 a 5 eu diria, surgiu um erro em minha conta da microsoft (que eu não uso, prefiro jogar minecraft sem estar utilizando ela). Eu não entendi nada, já que
eu não havia mexido nela. Esse erro impede o meu acesso ao market place, a criar um personagem com os recursos disponíveis e inclusive ver a biblioteca de seeds. Toda vez que eu abro o minecraft, ele alerta sobre esse erro e diz que o "número do erro" é -9,
além de citar que se o problema permanecer por muito tempo(o que é o caso), eu poderia acessar a página help/mojang (que não me ajudou). Por favor, se conseguirem identificar o meu problema expliquem-me a situação.

[Edit - Translation] - Good morning, this problem has been with me for months. I don't want to talk to a bot, because I've done everything and nothing has worked.

I've been playing minecraft for years on my cell phone, even before buying microsoft. A few months ago, about 4 to 5 I would say, there was an error in my microsoft account (which I don't use, I prefer to play minecraft without using it). I
didn't understand anything, since I hadn't touched it. This error prevents my access to the market place, creating a character with the available resources and even seeing the library of seeds. Every time I open minecraft, it warns of this error and says that
the "error number" is -9, in addition to mentioning that if the problem remains for a long time (which is the case), I could access the page help / mojang (who did not help me). Please, if you can identify my problem, explain the situation to me.

:)

XBF Eladio M

Thank you for taking the time to reply to this thread.

Just to clarify, you launched Minecraft on your phone, and you then signed into your Microsoft account, and everything was working normally, however, when you closed the game, you were then unable to launch the game, or were you unable to sign into your
Microsoft account?

I would recommend uninstalling the game and re-installing it on your mobile device, however, due to how Minecraft handles save data now, its very possible that you could lose data such as your Worlds if they are not saved to your local storage, or some of
your purchases due to not being linked to your Microsoft account.

If you could please provide us further details as to what exactly is happening when you attempted to launch the game once more, we should be able to provide for you additional troubleshooting techniques, if any, to resolve this.

Patatinha_paum

Logo depois de enviar esta pergunta, eu entrei no minecraft e fiz o login, e o problema foi "resolvido", mas eu saí da conta e agora não consigo mais entrar nela.

[Mod Translation - Right after submitting this question, I logged into minecraft and logged in, and the problem was "solved", but I logged out and now I can't log in anymore.]

XBF Chris J

Hello Patatinha_paum,

Thank you for posting here on the Xbox forums. We understand that you are receiving an error message/code in relation to your Microsoft account while trying to play Minecraft. Is this correct? Microsoft accounts are required to play minecraft in most devices
so you may need to log into it to either:

1. Finish creating an Xbox profile

2. verify your security information to "Unlock" your account.

We recommend first signing into
Xbox.com to see if you need to finish the account creation to receive a gamertag. Let us know if you come across any error messages or error codes when you sign in.

xX ZblocK Xx

Não tenho outra conta na Xbox Live.

Infelizmente o jogo não está em minha conta.

[translation]

I do not have another account on Xbox Live.

Unfortunately the game is not in my account.

Zeruela

Ja desistalei e instalei novamente e não funcionou, em outros telefones consigo entrar na minha conta, agora no meu telefone ja nao consigo aparece aquele erro que esta na imagem.

Translation:

Already uninstalled and installed again and it does not work, on other phones I can enter my account, now on my phone can not appear that error that is in the image.

Erro em minha conta [Edit - Translation] - Error in my account