erro 801613fb

Normally you would have to try taking them back to the retailer they were purchased from, but since it's been a year that may not be possible. You would want to try contacting support to see if there is anything they can do. Http://support.xbox.com/contact-us

801613FB this is the code it's telling my card is probably delayed or needs to be activated.

okay i went to he store and boughta prepaid card for my xbox live but im geing 2 error codes now 80153021 and 801613FB

That code usually means your card wasn't activated properly at the retailer. You'd have to try taking it back and have them activated it. If that doesn't work, you'll need to call support.

Error code 801613FB occurs when you use a prepaid code for Xbox LIVE

Overview

If you see error code error code 801613FB when you use a prepaid code for Xbox LIVE, the prepaid code card might need to be activated by the retailer where you bought it.

Read this page to learn more about error 801613FB and what you can do about it.

On this page

Topics



Error code and message



Problem



Solutions

Error code and message

Error code 801613FB is preceded by the following message:

Can't retrieve information from Xbox LIVE.

Problem

If you get this message and error code, it means the card with the prepaid code might need to be activated by the retailer where you bought it.

Solutions

Solution 1: Wait 24 hours and if it’s still not working, take the card back to the retailer


Some prepaid cards must be activated by a retailer. Activation can take up to 24 hours. If the card does not work 24 hours after purchase, take the card back to the retailer and ask them to activate it.