Epic games support sent me here

Hi, Kieren. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

In order to determine if you have an Xbox Live account suspension. Please open this link, https://support.xbox.com/en-US/help/family-onli....

Click the sign-in button at the bottom part, it should direct you to your suspension history. Kindly check there if the account has an active suspension.

I have almost the same problem. I have a one year gold membership. Prepaid code tells me my account is locked called microsoft have no billing violations or anything towards my account was on the phone with them for 4 hours. They escalated my claim to the
advocacy team. And they emailed me with a couple of solutions. That still didn't work.

Hello there Ticky Error 80153021 occurs when making a purchase on Xbox LIVE

You see the following error code and message when you try to make a purchase on Xbox Live;

Purchase pending.

Status code: 80153021.

This may mean one of the following:

• The Xbox Live purchase is blocked because of a pending previous purchase.
• There is a problem with the billing information for your Microsoft Account.
• Your account is locked.

Please follow the Solutions To resolve this problem, try the following solutions:

Solution 1: Delete your Xbox LIVE profile, clear the system cache, and re-download your profile. Here’s how: Solution 2: Verify the billing information for your Microsoft account. Solution 3: Try your purchase again later. Solution
4: Contact us.

Now you might be trying to update your account info or replace an expired card. Now normally the"glitch in the system" message will start to appear when your card
on file has expired and can no longer be charged. Unfortunately that will also restrict access to your account, even preventing you from replacing the card. The best thing to do is contact
support and speak with a billing agent, they will be able to access your account and replace the card for you. After that, you will be able to access everything on your own. You can call
1-800-4my-xbox or reach out to them by visiting this page here. Click here
Learn how to Download, move or delete your Xbox Live profile by clicking here
Learn How to clear your Xbox 360 system cache By Clicking Here
Learn how to Verify the billing information for your Microsoft account by clicking here

I have been having a similar problem, its been 3 weeks now and I am still no further forwards in accessing live gold.

Solution 1 - I'm not trying to purchase anything, I'm trying to change my Music Pass subscription. In trying to figure out why I'm getting the message "This action cannot be performed at this time. Please try again later. For more information, go to
www.xbox.com/support", I was told by xbox.com/support that my account is "blocked" and that I should post to the forum to find out why (which seems odd).

Solution 2 - I have verified my information and I have not been blocked from purchasing items or having my current subscription auto billed so I have my doubts this is about my billing information.

Solution 3 - I have been getting this message for two days.

Solution 4 - I have tried to contact you, xbox support chat, the phone number on support.microsoft.com, and the xbox support number that was provided by xbox support chat and have gotten nowhere.

Suggestions?