Epic games Account problem help please

Hi Kanesha, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Thank you for reaching out to the Microsoft Community. My name is Rodrigo and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

When did you last successfully sign in to your Microsoft account?

If you have not logged into your account for more than two years and it has been closed due to inactivity, you will not be able to use the Account Recovery Form to recover your account.

Reference: https://support.microsoft.com/office/7c0a9fa7-0982-b7c6-fd72-df852b63699f

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication?

If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article:

https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,

Rodrigo

Hello MegaBot34!

Yes, you can use one account on multiple consoles, but not at the same time, which should not be a problem in your case.

Is he having problem with logging in to his Microsoft Xbox Account, or his Fortnite Epic Games Account?

Xbox Account: Make sure you are putting in the right E-mail and Password, and you should be receiving an E-mail from Microsoft to verify that it is you.

Epic Games: if he is unable to log in to his Epic Games account please make sure to contact the Epic Games support.

Please let me know if this helped and if you have any more questions, just ask. =)

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Hello SpicyD,

Thank you for your post. For help with Epic Games accounts, please visit
Epic Games Support.

I hope this helps.

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

For help with your Epic Games Account, please check out Epic Games Account Support articles which may resolve most of your customer service needs: https://www.epicgames.com/help/epic-accounts-c5719348850459

I hope this helps.

You can try to link your Xbox Account to your Epic Games account, but it's not guaranteed since you already purchased it:

Please follow this guide

https://www.epicgames.com/help/en-US/epic-accou...

This can also be done on a Xbox:

https://www.epicgames.com/help/en-US/epic-accou...